Arcteryx customer service

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A section of my Alpha AR jacket delaminated and I contacted them about it, which they promptly responded to ask that I send it to them in Switzerland for review. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return my jacket. I tried to query the outcome for a while, but gave up. All I want now is to have the jacket returned to me, but it's so far taken a number of weeks of asking by email, social media, their UK stores, tried their phoneline no answer and I still don't have any idea of when I might have a jacket back. Just out of curiosity, how old is the jacket and what kind of use has it had?

Arcteryx customer service

Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. The Fission SL is a super light weight Goretex pro jacket that is insulated. Unfortunately I managed to brush past a wall bricks had sharp edges and put a 5 to 6cm straight cut in the front of the jacket. To say I was gutted would be an understatement. I looked at possible solutions for repair — tape, glue, patch etc. But is was worth a go. An auto response was received immediately and I awaited contact. Contact quickly came and I was asked to send the jacket off to Switzerland. A week or so later I received contact to let me know that the jacket had been received and was being assessed. I was concerned that this would be the case and that I would be finding myself buying another brand new perfect Fission before the postie had got to the end of the street.

Elsewhere on the site. Forums New posts Search forums. They could have explained this a bit better of course, and their responsiveness here is abysmal.

The Arcteryx phone number to reach the customer service team on general inquiries is The customer support assistants will provide information about the quality, materials, and prices of the items you are interested in and help you choose products according to your needs and preferences. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. Another Arcteryx support helpline is available at You can call this number for assistance with your order.

Industry experts estimate that the North Vancouver, British Colombia-based brand could see sales grow by up to 25 percent each year, and potentially double its store count over the coming years. All the while, the brand says it will continue to dig into its athletic community and functionality-minded design process rather than diving into accelerated fashion cycles and trends. Related Articles Retail Christine H. We see our role as community-builders, and aim to equip the guests who enter our stores with more than product but the knowledge and support to get into their next great adventure. The brand is best known for its slick outerwear with a steely color scheme, trim proportions and a minimalist bird skeleton insignia that has made it a status symbol in both urban centers and on mountainsides. The brand relies on a layering system — meaning that for optimal performance and warmth, consumers may purchase multiple products, racking up extra dollars spent. The brand took notice — and spied opportunity.

Arcteryx customer service

Mission : build the finest products possible. Their operating and business models are aligned. The first technological advancement was eliminating the climbing harness buckles to avoid webbing-strap slippage. Then, creation of form-fitting foam harness enhanced safety and comfort. This new foam led them tangentially into backpack pads, straps and belts. The process avoided needle puncture so that seams no longer leaked. Sales growth has necessitated global manufacturing partners. Factories are carefully screened.

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If you have questions regarding the Privacy Policy, mail them to the Legal Department at Arcteryx headquarters. I had bought a similar item on Nov. I paid for express delivery which was days. This adds up. Lifetime Warranty is now extremely limited. I was hoping for a repair, not to buy new. Dave 3 January at am. Consumers Call the Most From. Why Arc'teryx is both the best and worst out there. They then told me that I had to replace my order. Colin Scotchford 11 Aug You can call this number for assistance with your order.

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The mx jacket and the zeta ar jacket are both like 4 or 5 uears old and still look brand new. This just popped up elsewhere on here - another interesting contrast to the ultra-expensive Swiss brand:. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return my jacket. I tried to return to the store, thinking that clearly they would exchange the smaller size for a larger. Articles New articles New comments Search articles. Didn't go through with it since it was summer and I needed the jacket. I'll second that. Dark-Cloud 30 Aug Arcteryx customer service. I had a similarly disappointing experience of Arcteryx product not living up to expectations nor their warranty process recovering the situation. I had an 11 year old and well used Patagonia waterproof that started to delaminate around the cuffs and neck so, being cheeky, I sent it back. In reply to dominic o: Same experience here recently.