Xbox request refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund.

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds.

Xbox request refund

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required. Account protection.

Visit the links below xbox request refund find out about refunds for other types of products:. Submit feedback. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches.

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility.

Xbox request refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard.

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Return labels expire after a certain time, contact Sales support for assistance. Prevent unauthorized purchases on Xbox consoles. We commit to clearly communicating our policies and making our processes simple and easy to understand. It is worth noting that Microsoft will deny refund requests if they conclude the system is being abused. You have multiple accounts. To view the terms that are applicable to your purchase of an Xbox subscription from the Microsoft Store, go to:. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Pictures helped. Disability answer desk Accessible help and resources to get your Xbox questions answered. Order history. Related topics. Account Protection. Microsoft training. Shipping, orders, and history. Provide the reasons for your request and select Next.

It's no secret that Epic Games is making huge amounts of money from in-game purchases in Fortnite, and it's also no secret that the purchases aren't exactly cheap.

To get a refund on a subscription, use our self-help tool below to guide you through the right steps. Your IT admin will be able to collect this data. To refund a game on Xbox:. Any more feedback for Microsoft? To learn more, select Investigate a charge on any card you own here:. If contact us isn't working the way you expect, try the disability answer desk option on this page. Return labels expire after a certain time, contact Sales support for assistance. Returning items you bought from Microsoft for exchange or refund. If you purchased a product or service from another organization, contact them to inquire about returns or refunds. It might take a few hours for new purchases to appear in your list. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Choose the subscription that you want to manage, and then follow the steps to cancel. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days.