Eufy doorbell is offline

It is possible under certain circumstances for your eufy battery Video Doorbell offline. This article will detail the circumstances in which your battery doorbell can lose its connection and what to do if this occurs.

Same problem here with my eufy battery doorbell. I try to add the homebase into the dmz but same issue… Very disapointing…. I have had my doorbell for a couple of months and I have found it works well, although the fact that it often has to be refreshed as streaming ceases for some unknown reason. But over the last couple of days it has been showing as offline, which is very annoying, and despite my best attempts I just cannot get it back online. Can someone please assist with this issue.

Eufy doorbell is offline

My new Eufy doorbell was working fine after the initial install 2 days ago. Can anyone suggest a solution? Thanks for responding TechMan. Go to the devices tab, than select the little gear in the corner of the doorbell widget. You should be able to scroll down and select device diagnosis. My smartphone iphone 7S will not accept the device for some reason or another. When I Add Device, enter code manually verified twice by myself and my wife just to be sure , I go to the door bell, see the yellow pulsating circle, press it for a long time like 10 seconds and get NOTHING. Contact eufy support at support eufylife. Did you ever get a fix? I installed the doorbell today and it works, records, streams, etc. I reset it once and could add it back to my network as a new doorbell but then it happened again a couple of hours later, if that.

If the device in your house is offline, please check your WiFi signal or router. Make sure there are no potential sources of signal interference around the WiFi Chime, and the distance between the WiFi Chime and the Battery Doorbell is within m.

When you see a screen that is similar to the one shown below in the doorbell device tab, your wired doorbell is offline due to either power outage or Internet disconnection. This article will provide some tips on how to resolve the issue when it occurs. If the device in your house is offline, please check your WiFi signal or router. If the issue only happens on the wired doorbell, please try the following tips:. Check if the power is on.

If your eufy Battery Doorbell with WiFi Chime goes offline, please try the following troubleshooting steps to verify if the issue can be resolved. Charge the Battery Doorbell for at least 2 hours and then set it up using the eufySecurity app again. Make sure there are no potential sources of signal interference around the WiFi Chime, and the distance between the WiFi Chime and the Battery Doorbell is within m. Additionally, please move the WiFi Chime closer to the Battery Doorbell to verify if it helps to strengthen the signal. Save all important videos in the eufySecurity app first, then remove the Battery Doorbell from the eufySecurity app and set it up again. Reset the Battery Doorbell by pressing and holding the SYNC button for 10 seconds to verify if the problem can be resolved. Note: If you proceed with the reset process, you will have to reconnect the doorbell to the eufySecurity app. Please make sure to save important videos before resetting your camera.

Eufy doorbell is offline

When your eufyCams is offline, the live view page will display a warning sign showing camera status is currently offline. If the camera goes offline, check the following:. We're happy to assist you whenever you need us. Click the chat button in the bottom right corner of the page. Introducing the eufy Clean App.

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Your doorbell loses connection with HomeBase. I reset it once and could add it back to my network as a new doorbell but then it happened again a couple of hours later, if that. Applicable for those products. Video Doorbell 2K Wired. About Us. My new Eufy doorbell was working fine after the initial install 2 days ago. Doorbell worked fine for several days, then went offline. This is going to sound pretty dumb, but I was also having issues with the doorbell resetting and completely going offline. We appreciate your feedback of this site. I had a similar problem with a brand new Eufy battery doorbell in combination with the Homebase 2, so I did some checking what is actually happening.

You hear someone ringing your Eufy doorbell and go to your app to see who the person is.

It is of NO use to me if it requires resetting every few days. I am sure you will get a respond next week, due weekend. If you still have questions, please contact eufy customer support for further assistance. The camera position is on the wall to the front of my house, the base station is on a table less than 1 meter away through the wall , the wireless signal next to the bell is showing as excellent on my Wi-Fi analyser…. HomeBase is disconnected with Internet router or Wi-Fi. No phone support on weekend. It seemed to go offline overnight when the temperature dropped to 29 degrees F. I then have to press and hold the button for 5 secs to get the amber light and restart it via the app. TechMan September 28, , pm 8. Any solution on this issue?. There is no answer yet.