Xbox refunding

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Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store.

Xbox refunding

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund. Note: If you don't see a refund, that is because you cancelled your subscription outside the refund eligibility period. You can check the status of your return or exchange on your Microsoft account Order history page. You can check the status of your refund on your Xbox order history page. For pre-sales support, or issues with purchasing, contact Sales support.

For any issues related to refunds of Xbox digital games or your Xbox accountthey offer guidance. Xbox refunding your request is denied, you can contact Xbox support for further options.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Any subscription length - Canada, Israel, Korea, and Turkey. If you purchased a product or service from another organization, contact them to inquire about returns or refunds. For detailed info about the return and refund policy, see Microsoft Terms of Sale.

Xbox refunding

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used.

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Accessibility center. Need more help? When players have issues with their Xbox game purchases, a refund request might be the next step. Return labels expire after a certain time, contact Sales support for assistance. Payment options and updates. Depending on the bank, it can take a few days to process the refund. Any more feedback for Microsoft? Submit feedback. This refund right is limited to one time per Microsoft account, per Xbox subscription product. Important Refund requests that are outside of the cancellation processes above are not eligible for a refund. The Xbox refund policy is quite straightforward.

After all, no one should have to settle with buying a broken or unfinished gaming experience.

For any issues related to refunds of Xbox digital games or your Xbox account , they offer guidance. Notes: Single items from within a bundle cannot be returned. Not enough information. Buy Expand child menu Expand. You have multiple accounts. Tablet Repair Expand child menu Expand. Contact us. First, check the order history to see the status of the product and whether a return is possible. Explore subscription benefits, browse training courses, learn how to secure your device, and more. If you're paying for another person's subscription, the owner of the Microsoft account that has the subscription must sign in to cancel. Open Order history. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:. Accessibility center.