Why is my xbox not connecting to the internet

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Improve your wireless signal, power cycle your hardware, or switch to a wired connection. Jump to a Section. The Xbox One has Wi-Fi built right in, but it doesn't always work. Many circumstances can prevent an Xbox One from connecting to Wi-Fi, including interference and obstructions, networking issues, and even corrupt or incompatible router or modem firmware. When an Xbox One won't connect to Wi-Fi, the problem can usually be narrowed down to three basic causes:.

Why is my xbox not connecting to the internet

Home Home. Troubleshoot a wireless network connection. Where to begin. For all other connection issues, skip to the section "Wireless network troubleshooting" below. Step 1: Verify that your router is broadcasting the network name. A wireless router broadcasts its network name SSID every few seconds. If a router is not broadcasting the network name, your console may not "see" the wireless network. If no other wireless devices are able to detect your network, the problem is with your router and not with your console. To fix this issue, first verify that the router is broadcasting the correct SSID. Once you have verified the SSID your router is broadcasting, configure the wireless settings on your console and use the SSID that is broadcast by the router.

This will help you verify which solution s did the most to improve your signal, and will identify what factors interference, distance, range may have been causing your connection issues:. The benefit of using an Ethernet connection is that wired connections are much more reliable than wireless ones. This causes the wireless signal to be weakened and refracted.

March 11, Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help. Additional information on Game support can be found here: How do I get the right game support? January 12, Ask a new question.

Contribute to the Xbox forum! March 14, March 11, Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help. Additional information on Game support can be found here: How do I get the right game support? January 12,

Why is my xbox not connecting to the internet

If your Xbox One isn't connected to the internet, then you can't access numerous features on the gaming console — specifically the ability to play video games online via Xbox Live, install new games, or stream videos. There are several different reasons why your Xbox might refuse to connect to the Wi-Fi. It usually boils down to the following:. If your internet is working, but Xbox Live won't connect, you will need to see if Xbox Live is currently down worldwide. You can check this by heading to the Xbox Live Status Page on your computer, smartphone, or tablet. Unfortunately, if it is down, it's out of your control and you will have to wait until Microsoft brings Xbox Live back up online. If Xbox Live seems to be up and running the first thing to do is check if your Wi-Fi network is the cause of your issues. Check other devices in your household to see if they are connected to the internet.

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Kitchen Angle down icon An icon in the shape of an angle pointing down. To connect your console to your wireless network:. You can try changing the encryption method to see if that corrects the connection error. If the test results indicate any packet loss upstream or downstream , you may need to contact technical support at your Internet service provider ISP for additional assistance. Step 7: Change the wireless mode. Write down the DNS server numbers. If the connection test at the new location is NOT successful. Improve Your Wireless Signal. Unfortunately, if it is down, it's out of your control and you will have to wait until Microsoft brings Xbox Live back up online. Home Home. January 12, Hey gamers! Look for the SSID that you wrote down in step one, and select it. After you select your wireless network, enter your wireless network password if prompted to do so. Each of these basic categories encompasses multiple different root causes, with multiple different solutions.

Home Home. Troubleshoot your Xbox network connection. Important Before you begin troubleshooting your connection, check for any Xbox service alerts or interruptions.

Move your Xbox One or wireless router so that they are closer together. Method 2. Check your router's instructions or website for assistance on how to add your console's MAC address to your router's list of authorized MAC addresses. Unplug the network cable from the back of your console. The point of testing the console on another network is to determine whether the connection error is caused by your network or your console. Issues with your network hardware and Xbox One can both cause problems with connecting to Wi-Fi, in which case power cycling one or the other will usually allow you to reconnect. Passive interference occurs when a wireless signal passes through objects. Step 2: Try manual DNS settings. Step 3: Check for your wireless network on another device. Check with your router manufacturer to see if there is a firmware update that you can try to install on your router. Let me confirm some details about your situation. For help with this, see:. Select Restart. As convenient as Wi-Fi is, there are situations where it just won't work. Your options are to:.