Virgin media report a fault

Here are some of the most common issues and how to fix them.

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Billing Change my package My current package Email Home move.

Virgin media report a fault

When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neighbours have lost connection as well it's obviously not a single router issue but the same issue as every other week. How do I get this repaired? How can I get this logged as VM website doesn't give an option? Check with Area faults on If you have a VM landline this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Thank you for your post. I'm sorry to hear you've been experiencing a few issues with your broadband performance. I've checked from this end and we cannot see any known service outages in your area or any issues with your signal at all. Are you experiencing a singular disconnection every week, or do you go through a period of intermittency every week? Have you noticed if these issues occur at a particular time or form any sort of pattern? We'll do our best to help. Community FAQ Sign in. Community Volt.

Need help with a issue? Next, tap Check. Talk to the below teams if you're a Wholesale business with a connectivity solution.

Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler! Just sign in online or in the My Virginmedia app. Sign up now. Visit account support to find help and information. Outage Checker. TV is missing channels. A problem with my bill.

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Virgin media report a fault

How do you report a problem with the Internet now the phone line is connected to it? Previously you could dial We do have a variety of different platforms to report faults from. We're always more than happy to assist with any technical matters from here.

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Landline is connected into the Hub. A mobile problem. How do I get this repaired? Check all of your phones. Mon to Fri, 8am to 6pm. Outage Checker. TV error codes. Check it's fully charged. Complete online form. Neighbours are giving up and moving providers as the outages are now so frequent. Home Phone. If you like the look of us, get in touch. Landline is connected via plug socket. A problem with my bill. Speak to us.

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area.

Using this page. Moving home hub. If it's just one number, it's probably a service problem. Just dial from your Virgin Phone. Important changes to your phone service: read our FAQs. However, I can't get anyone to fix it properly. Talk to the below teams if you're a Wholesale business with a connectivity solution. Once the message has been played, saved or deleted, the stuttered dial tone should go away. Mon to Fri, 9am to 5pm. Moving home. Are they connected and charged? Check all of your phones. You'll need to report it to your telephone service provider, which could well be us. Check it's fully charged. Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below.