Videotron internet customer service

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Customer service dedicated to local businesses. Every business deserves a tailor-made service. Get products and services that meet your business needs, thanks to the expertise and availability of our customer service advisors. Write to us. Our business solutions specialists are committed to provide personalized support and design a solution tailored to your needs.

Videotron internet customer service

Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2. If you were not satisfied in step 1, please send an email to our specialized agents by filling the form. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request. Please make sure to mention your name, your company name, and the account number printed on your invoice. CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.

Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Read our tips on managing your invoices.

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice.

Learn how to properly manage and use your Internet service. Learn more about how it works and check out our troubleshooting solutions. Do some of the Internet-related concepts seem complicated to you? Get simple explanations in our Internet lexicon. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. Internet lingo Do some of the Internet-related concepts seem complicated to you? Select a category for answers to your questions.

Videotron internet customer service

Get instructions on how to cancel a subscription as well as find solutions to meet your changing needs. To cancel a subscription, call Customer Service. Our agents will guide you through the process and tell you how to return your equipment, if necessary. Be sure to check how long the discounts will last, the regular rate after the discounts end, and the terms and conditions of the agreement. Before making your decision, contact one of our representatives to help you review the offer and discuss your options. Transfer your services to your new home! Just contact us as soon as possible to inform us of your new address. You can put your services on hold for a period of one to six months to reduce your bill while you are away. Discover our seasonal suspension. Frequently asked questions about cancelling services.

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Any specific questions? We mean business Why choose Videotron for your telecommunications solutions? Before contacting us by chat or by phone, make sure you have all the information you need to provide. Log in. Contact Videotron Customer Service to notify your move. Resetting your modem or router. See more details. Troubleshooting non-functional Internet. The chat service is available from Monday to Friday from 7 a. Check out our connection support tips. Complaint procedure for large Businesses Complaint procedure for Residential service customers.

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement.

Contact us Enjoy fast, real-time service, from your computer or mobile device. Connect a device to another Wi-Fi. Find a store Come see us in one of our stores and enjoy a unique customer experience. Take a few minutes to assess your needs. Choose a descriptive username for each account e. We sent you a confirmation email telling you which platform to use. Do your services now seem too expensive? Find a store Come see us in one of our stores and enjoy a unique customer experience. Find a store Visit us in-store for friendly in-person support. Are you dissatisfied with the solutions proposed to solve your problem? Complaint procedure for large Businesses Complaint procedure for Residential service customers. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. How can we help? Skip to content.