Vet clinic receptionist

Job Summary: The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person, vet clinic receptionist.

Working as a vet receptionist can be a great opportunity to learn more about pets and spend time around them. While there is no veterinary receptionist guide available, there are steps you can take to grow in this role. Depending on your career goals, you may choose to continue your education, enroll in an internship program or obtain a certification. Continuous learning is essential for being a good vet receptionist. Seek animal volunteer opportunities in your area, take courses or join an internship program at a vet hospital to gain hands-on experience.

Vet clinic receptionist

Veterinary receptionists provide a front-of-house service to all veterinary clients visiting a practice. Primarily you will be responsible for greeting patients and their owners when they arrive, and making them feel relaxed and welcome. Other veterinary receptionist duties include answering telephone calls, collecting payments, accepting mail, setting and scheduling appointments and selling items that may be available behind the counter. Depending on the size of the practice, you might also be responsible for other administrative tasks that keep the practice running day-to-day, for instance ordering office supplies, maintaining client records or sending reminders to patients about appointments. The important role that receptionists play within a veterinary setting cannot be underestimated. Effective customer service combined with specialist knowledge of the record-keeping systems that support clinical services can make the difference between loyal customers that continue to support your business by sharing their positive experiences with others, and unhappy customers that take their custom elsewhere. As a veterinary receptionist you will be the first point of contact for every client that visits a practice, and be responsible for most, if not all, external calls made to your organisation. As such you must be a natural communicator and confident engager and understand the needs of both humans and animals alike. You must also be able to remain calm with clients that may become upset or angered, and be empathetic towards situations that will be difficult for pet owners. Veterinary practices are busy environments that require effective administrators to run efficiently, therefore you should have a methodical working style and be able to effectively prioritise tasks at busy periods. A working knowledge of administrative and record keeping systems is also essential, however training would be provided in the workplace. Conditions may vary depending on specific job requirements; however you will be based primarily at a desk in a veterinary practice reception. As a full-time veterinary receptionist you could expect to work flexibly to cover evening and weekend shifts where necessary. There are often opportunities for part-time work or job shares.

Others may be more difficult times such as an unwell pet that is not improving.

What about the glue that holds the entire veterinary practice together? While not the one wielding the scalpel or fitting the dreaded cone of shame on animals recovering from surgery, Veterinary Receptionists keep the practice running like a well-oiled machine. Return Voicemails and Answer Emails Any Veterinary Clinic Receptionist will start their day by checking emails or voicemails left at the practice. Messages can be left overnight or early in the morning from distressed pet owners who need assistance, or those with existing appointments looking to cancel or postpone them. Checking any messages and emails received, and responding to them, is essential as cancellations and delays can be detrimental to the day's schedule and cost the clinic money. Set Up the Reception Area The next set of Veterinary Receptionist duties is to make sure your station is set up with all the information you need ahead of your day.

Mary Hope Kramer works in the equine industry and has a passion for careers in the animal industry. Veterinary receptionists greet clients, set appointments, and process payments. They're the first person a visitor encounters in the vet's office, and as such should be calm and reassuring. Their tone and demeanor can help a pet owner and a pet feel less nervous about visiting the vet, which makes the experience easier for everyone. This job generally requires the ability to do the following work:. The salary that a veterinary receptionist earns is usually commensurate with their level of experience and education in the field. It may also be influenced by the prevailing average pay rate where the clinic is located. PayScale provides salary information for veterinary receptionists as follows:.

Vet clinic receptionist

This post provides complete information on the duties and responsibilities that make up the job description of a veterinary receptionist. A veterinary receptionist is an individual who works in a veterinary clinic or hospital with basic knowledge of veterinary and front desk activities such as answering calls, welcoming clients and taking mails. The job requires being comfortable in the presence of animals because you will be dealing with them on a daily basis. The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. For the fact that the role involves a lot of physical contact with people, the receptionist has to be neatly and smartly dressed at all times; and must also wear a warm smile when greeting and welcoming clients to the clinic. They also render customer service to clients and ensure they are well satisfied before exiting the clinic. Other responsibilities of the receptionist include maintaining a good and professional relationship with clients by getting appointments for them with the doctors, and calling them up on phone to inform them of new developments concerning their pets. Receptionists at veterinary clinics perform various duties in line with the needs of their organizations. The sample job description above can be used in writing a resume for the position of veterinary receptionist. The functions of the position stated can be modified and used in creating the job history section of the resume.

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The curriculum covers veterinary practice management, veterinary receptionist terminology, animal care and sanitation, general zoology, business communication and other related topics. As you gain experience, you may transition into other roles, such as a veterinary technician or front office manager at a veterinary hospital. This may be sending a report to a specialist, calling a client to follow up, getting a medication ready, calling another clinic for patient history, or going over a treatment plan with an owner. Veterinary receptionists provide a front-of-house service to all veterinary clients visiting a practice. In any case, as a Veterinary Receptionist, you need to anticipate their needs and make sure they leave satisfied with your service. A Day in the Life of a Veterinary Receptionist. Sometimes, it will take longer than 60 seconds to finish with what may be holding me up. There are often opportunities for part-time work or job shares. Some are very happy times, like a new adoption or puppy! I love this job and feel honoured every day that clients choose Mclean Animal Hospital.

You're the hello and goodbye to every client, and the guiding hand of the veterinary practice.

Again, it's important to gain hands-on experience before applying for a job in this area. Those who choose this career path also need basic medical skills. As a Veterinary Receptionist, you will speak to people about all manner of situations and animal behaviours. What are the side effects of different medications? We use cookies and local storage for live-chat, logging in, online purchases, site usage statistics and personalised content. Well, I would like to share with you my typical day at Mclean Animal Hosptial as a receptionist. Other veterinary receptionist duties include answering telephone calls, collecting payments, accepting mail, setting and scheduling appointments and selling items that may be available behind the counter. What can wait to be seen? Conditions may vary depending on specific job requirements; however you will be based primarily at a desk in a veterinary practice reception. Available in Cambridgeshire and Leeds. Save Time, Order Online! They have a significant role in communicating with and educating clients about pet health and well-being. May be exposed to bites, scratches and contagious diseases.