Undercover boss confronts abusive manager

Exclusive coupons and impressive sales: Shop and save with our new tool. On CBS's reality show "Undercover Boss," one boss was pushed so far by the horrible behavior of a restaurant manager that he came out from undercover, revealed his identity, and shut the whole restaurant down.

The fast food business is rough for the workers on the front line. You earn minimum wage, deal with rude customers, and sometimes, you get an abusive manager that makes your life miserable. He was working with employee Todd at the fry station, and as Todd was talking to him, the manager Stevens told him to be quiet. Later, Stevens even threatened to beat Todd for not working hard enough. Silva was so appalled that he took Stevens outside, broke character and confronted him right there—a rare occurrence on the show.

Undercover boss confronts abusive manager

The point of the CBS show 'Undercover Boss' is that the CEOs are supposed to stay 'undercover' as they work in the trenches of their own companies, their identities hidden from their employees. And then he shut down the restaurant for the night, stunning the employees and shocking the manager, known only in show as 'Stevens. Scroll down for video. Revealing talk: When Silva takes the manager outside to talk about his behaviour, he initially keeps up his undercover identity, but then pats him on the shoulder and takes him for a walk to explain the truth. Shocked: The abusive manager is stunned when Silva reveals he is the head of the company. Silva's undercover name was Alex Garcia, and he posed as a failed pharmacy owner from Philadelphia. While working alongside an employee named Todd at the fry station of the restaurant, Todd is in the middle of telling Silva about his ambitions to be a chef, when Stevens yells at Todd to stop talking and cook the meat. At one point, Stevens threatened Todd outside and beat him for not working hard enough. When Silva questioned the employee about why he allowed himself to be treated so badly, Todd replied that he had to keep his job so he could support his mother and he worried that if he stood up for himself, he would be fired. In response to Steven's abusive behaviour and barking orders at his employees, Silva responds by asking Stevens to speak with him outside. When he asked why Stevens yelled at his employees, the manager explains: 'If I don't scream at them, they don't listen to me. Gaining confidence, the manager added: 'I'm not going to let you continue telling me I'm disrespecting my crew. Have you been in the fast food business before? Keeping up: Silva said he learned it was hard to keep up with his best employees during the lunchtime rush. Empire: Rick Silva, manages one of the largest fast food chains in the country with more than stores in 28 states.

He comes out, and the man asks the owner if he knows who he is.

That was the situation one Wild Wing employee found herself in when franchise owner Rick Smiciklas walked in undercover. In a two-part Undercover Boss video shared by Dabl, a woman named Sabrina is showing a man the ropes at a Wild Wing restaurant. As she shares the confusing deals, which go against the franchise policy, and trains him on serving customers Tallboy beer cans also against company policy , the man grows increasingly irritated. It is what it is. I have to do it, I have no choice. She goes on to explain how she was filing for bankruptcy that day and had lost her vehicle.

For the most part, Undercover Boss is praised for being about as real as reality shows come. The owners, CEOs, and other individuals from upper management really do put on disguises then visit various locations, posing as someone else, to work with actual employees. They do a variety of jobs and learn more about how things work on the front lines. In the end, the employees really are rewarded with promotions, vacations, and monetary bonuses. However, as with any reality show, not everything on Undercover Boss is entirely true. Some things are embellished, pre-determined, or even, in some cases, staged for more dramatic effect. He also says that they made it look as though he did not know what it was like to do many of the jobs in the company when, in reality, he had actually been employed with the company, doing many of those jobs, before he rose to the CEO position. Furthering the claims of sabotage, Joyce says he was tasked with cleaning a pool in Florida in June at 2 in the afternoon when temperatures were at their most uncomfortably hot.

Undercover boss confronts abusive manager

That was the situation one Wild Wing employee found herself in when franchise owner Rick Smiciklas walked in undercover. In a two-part Undercover Boss video shared by Dabl, a woman named Sabrina is showing a man the ropes at a Wild Wing restaurant. As she shares the confusing deals, which go against the franchise policy, and trains him on serving customers Tallboy beer cans also against company policy , the man grows increasingly irritated. It is what it is.

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Empire: Rick Silva, manages one of the largest fast food chains in the country with more than stores in 28 states. Sainsbury's and Tesco both suffer IT meltdowns on the same day as many stores become cash only and online He was working with employee Todd at the fry station, and as Todd was talking to him, the manager Stevens told him to be quiet. Keeping up: Silva said he learned it was hard to keep up with his best employees during the lunchtime rush. It indicates the ability to send an email. It indicates a way to close an interaction, or dismiss a notification. Here's why Then he pays for the meals of the gaping customers and takes some money out for Sabrina. Have you been in the fast food business before? After initially attempting to not answer the question directly, Silva, who manages one of the largest fast food chains in the country with more than stores in 28 states, shot back:. Facebook Email icon An envelope.

On CBS's reality show "Undercover Boss," one boss was pushed so far by the horrible behavior of a restaurant manager that he came out from undercover, revealed his identity, and shut the whole restaurant down. It's a moment of sweet revenge that any employee who has ever had a bad boss would love to experience.

Today's headlines Most Read Kate and William are 'shaken and devastated at speculation about their marriage and intend to release new Fortunately for the employees, it wasn't permanent. Comments Share what you think. Silva knows, and accepts responsibility for it. Silva's incident reveals something every big company has to deal with: training its employees. Treating them properly and with respect is the least any manager or owner can do. Tags career employee inspiring job respect undercover boss uplifting news. By Amber Dowling August 30, Most watched News videos Wills' hilarious reaction after boy shows him how pull up is done Voter in Moscow pours tinted liquid into ballot box in protest Boat migrant who fled 'horrible' Britain to go back to France Tough Dougie! Corrie in Crisis! Teenager arrested after horrific 'racial abuse' is caught on camera: Black schoolboy is hit and told to