Stephen james bmw bromley bromley

Our specialist teams are on hand to guide you through whatever you need. Get in touch and we'll arrange a time that suits you. Contact a member of our team to find out more about our Ask The Expert stephen james bmw bromley bromley all about going electric. I would like to receive relevant information and offers.

We are committed to providing a customer experience of the highest standard, but sometimes things can go wrong. Stephen James Automotive Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we will do our best to help resolve the situation in a fair and transparent way. We will investigate all complaints competently, diligently and obtain additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome. Our commitment to you: We will thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us. We will do our best to resolve your complaint quickly, by the end of the next business day if possible.

Stephen james bmw bromley bromley

The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers this doesn't have to be you and the price of every lease includes insurance, breakdown and maintenance. Email us. Leave dealer feedback. Find or leave a review on Google. Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs. Call dealer. Are you new to the Motability Scheme? Contact information Address.

The dealership has a hearing loop or other designated sound system to wartales trading guide to your hearing aid to make it easier to communicate with staff at the dealership. Need help with something? If your complaint relates to our credit broking activities and cannot be resolved by close of the third business day, stephen james bmw bromley bromley, we will: within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them keep you updated on the progress of your complaint, and within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response stephen james bmw bromley bromley let you know when we expect to be able to provide it.

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Our specialist teams are on hand to guide you through whatever you need. Get in touch and we'll arrange a time that suits you. Contact a member of our team to find out more about our Ask The Expert events all about going electric. Please view our Easter opening using the link below: Click Here. I would like to receive relevant information and offers. In order to receive personalised communications, my preferences and interactions with BMW Group communications, products and services will be analysed. Selected BMW Group companies and selected authorised sales and service partners may contact me for marketing purposes, via the following channels: i. Your privacy is important to us. We act in your interests and we want to be transparent about the purposes and scope for which this marketing consent is used.

Stephen james bmw bromley bromley

Ready for you to drive away without the wait. Search our range of new BMWs available now. Our sales team are here to help, either online with a digital appointment or in person with a showroom visit. Please contact us with any queries you have. Contact a member of our team to find out more about our Ask The Expert events all about going electric. Why not sell your BMW back to the experts and get a trusted price for your car? Simply provide us with the details and we'll be in touch with a provisional valuation. Whether it's a service, an accident repair, a new accessory or simply advice you need, we can help. And with the Demo Mode, you can connect to a virtual vehicle and explore the functions available. Interested in switching to all-electric or Plug-In Hybrid driving?

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Ask a question. There is a designated area at the dealership that has minimal background noise. Home Complaints. Service centre details. Stephen James Automotive Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access. What kind of promotional communication can you expect? Antoine N. If you consent to our marketing communications, we will provide communications tailored to your interests and preferences. Additional data e.

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Exceptional customer service. Alternatively if you remain dissatisfied with our response you may be able to refer the matter for an independent review under the alternative dispute resolution process. Accessible toilet The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access. If the complaint involves a new vehicle, the warranty, servicing or repair and you still remain unhappy you can refer the matter to the Motor Ombudsman:. Please note that Park Lane Limited is a credit broker not a lender therefore can only investigate complaints about how we have introduced and sold the finance agreement, for all other complaints about the finance agreement we will refer you to the lender. You may also have the right to refer if we have not supplied a final response within 8 weeks of receiving the complaint. Masons Hill. Back Our cars View all range View all range. The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. Selected BMW Group companies and selected authorised sales and service partners may contact me for marketing purposes, via the following channels: i Close Your privacy is important to us. In case you do not have an existing client relationship to a sales partner, your data e. Our specialist teams are on hand to guide you through whatever you need. To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from MINI Financial Services, a trading name of BMW Financial Services GB Limited, and you must have given us the opportunity to find a resolution first. Discover your payment options Explore finance.