Soundtouch wifi problems

Support Product finder SoundTouch 10 wireless speaker. SoundTouch 10 wireless speaker. Sold from — Help us provide the best support by confirming your product below.

Support Product finder SoundTouch 30 wireless speaker. SoundTouch 30 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found. Please enter a valid search e.

Soundtouch wifi problems

I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. I have tried multiple devices and computers to try and connect with no luck. I do get a solid amber light on the base but i don't get the message on the screen. Can someone please help? It's great that you've been through steps such as performing a reset already. Next, I'd recommend ensuring that the latest firmware is installed. You can do this manually by visiting here. I assume the update is complete when the LED quits flashing for some time but not sure since there is nothing in the directions or confirmation on the unit.

If available, download and install the Bose app soundtouch wifi problems a different computer or mobile device to determine if the issue is related to the first device or its settings.

If your product is unable to connect to your wireless router for Internet access:. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:. If the app cannot find a speaker you have already added to your Bose account, it might show "searching" or "not available" when trying to select that product. To resolve this, try the following:. Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:.

The power cord or power adapter could be damaged. Continuing to use a damaged power cord could cause more damage to components inside the device as power fluctuates unexpectedly. In some cases, the cable or the adapter can be damaged to the point where no power is delivered to the device. In either case, it is a good idea to test a different cable to determine if the problem lies with the power delivery. Parts: Power Cord. Guide: Power Supply Replacement. If the device does not power on when using the remote but responds correctly when using the buttons on the device, then there is an issue with the remote. It is likely the remove has dead batteries, so try to fix the problem by replacing the remote's batteries.

Soundtouch wifi problems

If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:. If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:.

Jugglers traduccion

Im not convinced the install of the update or the network files are successful. Clock shows incorrect time or cannot be set. I'm sorry that the troubleshooting steps so far have not improved your issue. Remote is intermittent or does not control your Bose product. Your Bose wireless product has an internal Wi-Fi network that is used for system setup. The Wi-Fi indicator on your system glows solid white when connected. When I do the reset the LED turns white and flashes for about 30 sec or so. Note: Obstructions, like walls, metal, doors, etc. It will read the drive for a few seconds but nothing after that. System software download started but will not complete. Music playback isn't gapless. Check if the issue is related to an extender by temporarily unplugging it. Too little bass or too much treble from product. Typical home Wi-Fi networks support at least four wireless SoundTouch systems.

It works with your house Wi-Fi or Bluetooth gadgets to stream tens of millions of songs from music companies, Internet radio stations, and your saved music library. What if you want to play a podcast in a single room and stream music in one other room? Or two?

Then nothing after that. I also tried with USB cable but the status bar never moves. Grouped AirPlay speakers play out of sync. Still no msg on screen but light does come on. For Android devices, go to Wi-Fi settings and select the Bose wireless network. At this point, we have tried all the troubleshooting steps we would usually recommend for this issue and would recommend that you reach out to your local team for assistance. So far its the same results Disconnect power from the router for 30 seconds, then wait for it to start up and connect. Product will not turn on. Wi-Fi extenders connect to the Wi-Fi network and are placed about halfway between the router and the area where connectivity is desired. Too much bass or too little treble from product. Back to article.