Sky q viewing card problems

Are you seeing one of the below error messages? If you are, sky q viewing card problems, check sky q viewing card problems your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box.

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it. Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

Sky q viewing card problems

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. Next, reinsert the Sky Viewing Card appropriately and update the software. Finally, Reset the Sky Viewing card. The message that constantly appears when you try to access content brought from your Viewing Card indicates a problem. Whether that problem would be with the Viewing Card itself or the Sky Box , is still not yet identified. To resolve your problem in the most efficient and easy manner, follow the order of your solutions, exactly as they are. Skipping important mentions, steps or notes may reduce your chances of resolving the problem by the end of our guide. To give a start to your troubleshooting, perform an Advanced Reboot that seems in place! It consists of temporarily disrupting the power supply to your box, with the ultimate goal of refreshing both the hardware and software. Sky admits that the activation could take up to 4 Hours from the moment you submit the required data. Chances are that your Viewing Card is Seated Incorrectly within the card reader! Make sure that your Sky TV Box is up and running during the time of reseating the device or otherwise, the system will still not recognise the card. This works as a reset, but not exactly since it will cause the system to re-scan for external devices, placed into the card reader.

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This is a list of my dealings with Sky over the last few weeks for the same problem. The problems I faced stemmed from the fact that my new viewing card had been sent to the wrong address and I was receiving a persistent "Please insert your new Sky viewing card" banner on screen. I discovered we had no Sky, so my wife rang up to ask why. We had been cut off due to not paying our bill apparently. My card details had changed so the payment hadn't gone through.

Sign in to get your answer quicker. Hi I'm a Sky account holder for over 21 years but coming to the end of my patience with my current problem. We had issues with our viewing card not being recognised a few months ago and was issued with a new card. Then we started having similar issues with the card to the point this week we were sent a new Q box. This arrived a few hours ago, I've followed all the set up procedures including the software updates.

Sky q viewing card problems

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help.

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I have had a complete nightmare with Sky after moving home. Sign In. We had been cut off due to not paying our bill apparently. Browse or search to find help, or start a new discussion on Community. A new card had been dispatched at 3pm on Sunday 4th October finally, I thought , I had to wait 5 days for the new one. Please contact us for more help. See it in Action Still not sure how to get your Sky viewing card to work? If you are satisfied that it is in correctly Try refreshing your Viewing card. Have a guess how this phone call went When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. To give a start to your troubleshooting, perform an Advanced Reboot that seems in place! Try refreshing your Viewing card. No card had arrived, so another phone call was made. There's only so many times you can tell customers that they have to actually order the broadband after the phoneline has gone in, and it will take 2 weeks to go in, and no it doesn't matter that you've been waiting 6 months already, it will still take two weeks because the sales agent didnt bother to mention about the fact that you don't actually order the broadband until the phoneline has gone active All forum topics Previous Topic Next Topic.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt.

Next, Update the device and Refresh the card in the software. Get all the inside knowledge and news on watching UK terrestrial and satellite television abroad. Neighbour's Sky dish causing problems. Just started working again, must be a ghost in the house! I used to work for sky - I would never buy any of there services, they systematically cripple there employees ability to help through excessive rules. To cut a long story short they installed my TV straight away but after 3 months of constant phone calls on my mobile!! So sad Sky charge so much and you cant even call anyone for help. I discovered we had no Sky, so my wife rang up to ask why. No card had arrived, so another phone call was made. Try refreshing your Viewing card. All Replies. Viewing card is in the right hand end of the box. Oh, and when mentioned about compensation for not being able to watch my recorded programmes, and the start of new series, plus my kids giving me hell for missing Scooby-Doo, was told that this 'problem' had only been going on for 11 days!!! Well, its now the 8th, and I'm taking bets as to whether this card will turn up tomorrow or not.