Sky multiroom not working

Sign in to get your answer quicker. We have sky multi room in 2 rooms, one upstairs, one down.

Sign in to get your answer quicker. Have changed Internet providers today. Sky Q main box all set up okay. The multiroom box in our bedroom won't respond to the remote control. Have rebooted both sky Q boxes and multiroom box and pressed manually the wps box on both boxes to get them paired up.

Sky multiroom not working

Sign in to get your answer quicker. My sky q box is working and my internet but my multi room box won't connect to the activation server. First try rebooting the main Q box and then when this is completely back up and running reboot the mini. To reboot press Standby on your Sky Q remote if the box responds to the remote , and then switch off and unplug at the mains. Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains. Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box Amber led note: some features may take up to 5 minutes to return. Reboot the mini as above. If the mini still does not connect try a Network Reset on the mini. Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box. You will be asked to press the WPS button on the main Q box not the mini. If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. My sky multi room box keeps saying technical fault please try again later

Same and many have the same issue since around the 19th. Nothing has changed that would affect the signal. Afraid you are not contacting Sky directly here as this is a customer forum.

Sign in to get your answer quicker. I think it seems to be a problem with the box receiving instructions from the remote. But I can't get out of set up mode? I've tried rebooting the main sky Q box but this hasn't helped. To reboot press Standby on your Sky Q remote if the box responds to the remote , and then switch off and unplug at the mains. Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains. Wait for the on screen instructions to disappear and the front led to turn Amber.

Sky Q is a highly impressive TV platform, especially in its multiroom format. It uses Wi-Fi to pump content around your house from TV box to TV box and can even be used as a mesh Wi-Fi system to ensure you have no dead spots at home. Buy Sky Q today from Sky. In our experience and from reading all the various advice on forum threads, the problems are largely caused by changes being made to a system that upset the way the Sky Q mesh network behaves. Tweak things the wrong way and it can cause issues with, or bypass completely, the mesh network used for streaming. Mesh networks are often slower than a traditional network, but add reliability and boost overall coverage. For Sky Q, the latter points are the most important, as you only need enough bandwidth to stream HD and reliability is more important than speed.

Sky multiroom not working

Sign in to get your answer quicker. All works fine on the main box! I have tried switching off and on, doing a software update on the box and reactivating the viewing card several times all to no avail. I have escalated your post to the Community Messaging Team This link explains the escalation process. Thanks for escalating this. Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. I have the exact same issue This happened all of a sudden in last few weeks.

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If this is working fine, you know there is an issue with the connection between the Sky Q main box and the mini-boxes. You will be asked to press the WPS button on the main Q box not on the mini as the Network reset will start the mini WPS automatically If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. However, I called the number and it took me here. I phoned and got told they have techinical issues their end and couldn't even get my account up. View this Answer within the discussion. Wait for the on screen instructions to disappear and the front led to turn Amber. Post 10 of Reply 1 Like. Re: Multi room. Post 3 of Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains. This allows the mini-boxes to be assigned an IP address.

Sign in to get your answer quicker. Second multi room suddenly stopped being able to record or live pause. Thank you, I have completed the manual backup but it will not let me reactvate my viewing card.

All Replies. If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. But my sky q box working. Reply 1 Like. Start a new discussion On average, new discussions are replied to by our users within minutes New Discussion. Post 3 of 8. Topic Author. Post 7 of Post 11 of Tom Smart - Owner - Smart Aerials. Reply 2 Likes. Multi room not working.