Shopee change of mind

To join, invited sellers should express their written intent to participate via email or through the opt-in form to their Key Account Manager at least 7 calendar days before the next run. Below are the 3-month program runs that sellers can join within a year:.

By Jonathan99 April 12, in General Topics. I have order a monitor I was not too sure about it size, before I made the order I contact the seller and he agree I will be able to return the product in case "change of mind" - which then I did choose to do since the monitor size was too big to my liking. I sent it back to shopee and then shopee decided to decline my return request and are going to ship the monitor back to me - even though I have provided then with evidence that the seller agreed to a return. Don't understand how this has anything to do with Shopee - you claim an agreement with seller not Shopee. You should be in contact with seller I would think.

Shopee change of mind

By Jonathan99 April 12, in General Topics. I have order a monitor I was not too sure about it size, before I made the order I contact the seller and he agree I will be able to return the product in case "change of mind" - which then I did choose to do since the monitor size was too big to my liking. I sent it back to shopee and then shopee decided to decline my return request and are going to ship the monitor back to me - even though I have provided then with evidence that the seller agreed to a return. Don't understand how this has anything to do with Shopee - you claim an agreement with seller not Shopee. You should be in contact with seller I would think. Has seller agreed to the return to Shopee? Do not believe 'change of mind' is a normal option for returns. It's up to shopee to make the decision - not the seller. Shopee would make decision on wrong or defective item - but if you made an agreement outside the buying platform they are in no way responsible and they say so in terms of service I am sure. I suspect the seller is not as willing as you believe. I don't have the option of getting it back.

Recommended Posts. But the shop agreed to it are you sure there was no communication error.

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To join, invited sellers should express their written intent to participate via email or through the opt-in form to their Key Account Manager at least 7 calendar days before the next run. Below are the 3-month program runs that sellers can join within a year:. Sellers will not be able to terminate their participation in the middle of an ongoing run. A program runs for a period of 3 months. Sellers may terminate their participation in the upcoming run via email or opt-out form submission to their Key Account Manager at least 7 calendar days prior to the last day of the current run.

Shopee change of mind

Effective 19 March , all products on the platform with certain exceptions will be covered under the Change of Mind COM Return feature. The Change of Mind Return is not applicable to certain product categories. Learn more here. However, sellers can opt to subscribe to the Seller Shipping Fee Saver Programme to enjoy additional cost and time savings. Click here to learn more. Only Mall sellers will have the returns checked by Shopee whereas all non-Mall sellers will have their returns go direct-to-seller. Buyers will need to return the item to sellers within 15 days of order delivery date. This is in accordance with the Shopee Guarantee Period. During the return process, sellers are able to raise a dispute within 3 days after the item has been returned to the seller 's side if they found out that the item condition did not meet an expectation as per order state.

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Becoming useless for many things because of this. Becoming useless for many things because of this. Don't understand how this has anything to do with Shopee - you claim an agreement with seller not Shopee. Was this article helpful? By bob smith Started 1 hour ago. Share More sharing options A: The program is available to select Shopee Mall sellers only. Please Log In. How can I terminate my participation in the Free Returns Program? This is automatically deducted from the escrow upon release. Has seller agreed to the return to Shopee? A: Yes, 2. Otherwise, participation in the program will be automatically renewed for the next 3-month run. Shopee agreed to refund me on my first purchase from them as it was faulty, however the hoops I had to jump through to get my money returned, to a bank account only, no credits , it just wasn't worth the hassle. Follow on.

Allowing buyers to simply decide that they made a bad decision and return the product for a refund.

But the shop agreed to it are you sure there was no communication error. Your item was probably opened, thus shopee refuses to accept the return for this reason. Q: How much is the participation fee to join the Free Returns Program? It's easy! A "HYPO" again. Just now, Jonathan99 said:. Sign in Already have an account? One does not just pack the item and send it back to shopee without first getting their agreement. If a seller has terminated participation in a previous program run and wants to re-apply, they may reach out to their Key Account Manager. How can I join the Free Returns Program? Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. If paid by COD shopee does not release the money to the shop until it is confirmed by the buyer and is satisfied with the product. I don't see the upside for the shop too much risk and hassle.