Philips sonicare toothbrush not working

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We are often contacted by customers whose Electric Toothbrush has stopped charging. This can lead to frustration and people buying a whole new toothbrush when replacing a part is a cheaper alternative. Below we run through how to tell if you have a faulty battery, a faulty charger or other problem with your electric toothbrush. Firstly, is the charging light on your toothbrush lighting up or blinking as usual? If there is light activity when placing the brush on the charger then you can assume the charger is working and that the fault lies with the toothbrush itself — either with its internal circuitry or its battery. You can skip to the next section heading if the charging light is working normally. In normal use the charger or toothbrush will be slightly warm to the touch after charging for a few hours.

Philips sonicare toothbrush not working

The toothbrush does not vibrate when the buttons are pressed. The lights may not turn on, or the device may be working well without vibration. Ensure the power adapter is plugged firmly into the wall and the glass wireless charging cup. Place the bottom of the toothbrush into the glass and a green light should appear in the battery icon in the bottom of the handle. If the battery light is not on after using the charging cup, locate your wireless charging travel case. Plug in the case to the wall and let it charge for 30 minutes. After this time has passed, place your toothbrush into the charging case. If the light is still not on, then consider replacing the charging case. If the light is not on after testing the charging cup and case, consider replacing the battery in your toothbrush. Water damage occurs when backwash builds up in the charging cup. Ensure you keep your charging cup clean and liquid-free. Clean your toothbrush with warm water light soap is fine to use and dry with a towel. If the light is still not on, then consider replacing the battery in your toothbrush. Connect toothbrush to a charging port.

The battery needed for your HX is available from our secure online shop here.

The top button is the power button and the bottom one changes the mode. The mode button will not turn the toothbrush on so be sure that you are pressing the correct button. You may just have a drained battery. Put your toothbrush on the charger and ideally the LED lights will turn on, showing that it is charging. If it will no longer charge, the battery must be replaced with a new one. Use this Battery Replacement guide.

With a little know-how, you can have your Sonicare toothbrush working like new in no time. Here are five easy steps to follow to get your Sonicare toothbrush fixed and working properly again. Yes, Sonicare toothbrushes can be repaired. In fact, repairing your Sonicare toothbrush can actually be quite simple — and much cheaper than buying a new one. If your Sonicare toothbrush is not vibrating properly, there are a few things you can check to troubleshoot the issue.

Philips sonicare toothbrush not working

Is your Philips Sonicare electric toothbrush not functioning anymore? Is it acting unexpectedly? This page addresses the most often encountered problems with Sonicare electric toothbrushes. If everything goes well, you will discover the solution to your problem. If you read this article or the user manual for your device does not fix the problem or find that the brush needs to be repaired or replaced, call Philips Sonicare at Sonicare offers a two-year warranty on the majority of its products.

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See our list of toothbrush battery replacement guides. My partner and I both have Philips diamondclean toothbrushes — when we charge them in the travel case, the light flashes green and appears to be charging. Battery Will not Charge. I did drop my toothbrush a couple of times. No change. How can I repair it? Julie thompson. Do not store the toothbrush on its charger. Hello, greetings. My toothbrush charges and holds the charge but the light never turns green now. Bart Kaplan. It does not charge. I have had it less than two weeks and it not longer charges.

First, make sure that the charging base is plugged into an outlet and that the cord is securely attached to both the base and the brush.

In the last 6 months. If one or more light works, contact Sonicare about repairing the device here. Replaced battery in my Oral-B thanks to your very clear instructions. Make sure that your outlet has power before charging your toothbrush. See our list of toothbrush battery replacement guides. Thanks so much for the great tip! Have you tried your toothbrush on a different charger? Hi Philip, what batteries did you use in the brushes? Lesley Claff. This is a toothbrush and will be placed very close to water and contact with water, so water damage would be least to worry about, the manufacture should be seriously do something to solved this problem. If the outlet works fine, the UV bulb in the cleaner may be broken. The proximity thing could be a red herring. Same story. The charger worked for maybe 12 minutes, then the light went out. Well said.