Pet valu customer service

If you are not satisfied with your in-store or online purchase, we will happily offer a refund.

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future. Contact Pet Valu Customer Service. Reviews 0. Send Message.

Pet valu customer service

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Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. Companies are selected automatically by the algorithm. All sales of small animals, fish and birds are final.

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A new window will pop up. A new temporary password will be sent to your email address, along with reset password instructions. How long will items stay in my shopping cart? If you log in and add items to your cart, they are saved with our account. The next time you login, they will be still in your cart they are not removed , but availability and pricing will be updated accordingly. Also, if you start shopping as a guest and then log into your account and you had items in your cart, the cart is merged. Are all products in-store available for purchase online and vice-versa? No - we do not carry all product in-store to sell online. We exclude live pets, frozen raw foods.

Pet valu customer service

We are also committed to providing opportunities to persons with disabilities to access our goods and services and to benefit from our same goods and services, in the same place and in a similar manner as other customers. Providing Goods and Services to People with Disabilities We are committed to providing outstanding customer service. This extends to the following areas:. Communication We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities. Telephone Services We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will communicate with customers by e-mail if telephone communication is not suitable to their communication needs or it is not available. Assistive Devices We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Use of Service Animals and Support Persons We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that staff, volunteers and others dealing with the public are trained in how to interact with people with disabilities who are accompanied by a service animal.

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Rating trend. To process your return in store, please bring along the following:. These include clearance items and animals. There are some exceptions to our policy regarding returns and refunds. Reviews 0. Markham, Ontario L3R 0A1. Submit review Don't show this popup. Companies are selected automatically by the algorithm. If you are not satisfied with your in-store or online purchase, we will happily offer a refund. All sales of small animals, fish and birds are final. Rating Details. What happened? I agree to TOS Cancel.

Orders received by AM local time are in most shipped the day they are received subject to daily order volume and warehouse availability. Orders made online after Friday at AM local time will ship the following Monday. However, please allow up to 2 business days for processing of orders.

Terms of Service. What happened? Both in-store and online purchases can be returned to your local store for a refund. Price Affordability. Rating stats. Customer service. All sales of small animals, fish and birds are final. Delivery Service. Pet Valu Help Center: Visit contact page. Consumers Call the Most From. If a gift card was used as partial payment, that returned amount will be placed on a new store gift card before the remaining refund is applied. For unopened products, returned in their original packaging with a receipt within 60 days of purchase, refunds will be issued using the original method of payment. Companies are selected automatically by the algorithm.