Pals whittington hospital

Toggle navigation. PALS is a non-clinical point of contact within pals whittington hospital hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or best hound dogs relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department, pals whittington hospital.

PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can also complete the form below. However, if you would prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service PALS. The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9. We offer a message system, so please leave a brief message outlining your concern with your name, date of birth and contact number and we will endeavour to call you return your call within 2 working days.

Pals whittington hospital

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response. Who can complain? Anyone who is receiving or has received NHS treatment or services can complain. You can also complain on behalf of a friend or a relative, but you must have their consent. This will usually be required in writing. When should I complain? It is always best to make your complaint as soon as possible, while the memory of the incident is still fresh for all involved. Complaints will usually only be investigated within 12 months of the event.

We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. Email: whh-tr.

It can be confusing to work out who is responsible for your care in a hospital and who you can raise your concerns with. There are a number of options:. Email: whh-tr. For more information see Whittington Health link to website. Visiting in person : The service is open from 10am - 4pm, Monday to Friday. They are situated on the ground floor of Barnet Hospital, near the main entrance.

Back to The Whittington Hospital. Displaying 1 to 10 of Very impressed with the professionalism and calm friendly manner that the hospital dealt with a very worrying issue for me today. Report as unsuitable. Have had a positive experience dealing with the team here.

Pals whittington hospital

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response. Who can complain? Anyone who is receiving or has received NHS treatment or services can complain. You can also complain on behalf of a friend or a relative, but you must have their consent.

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However, if you would prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service PALS. Helping local people live longer healthier lives. If you do not want us to do this, please tell us, but please bear in mind that this may limit our ability to investigate your concerns. Their website is dedicated to helping you understand what your options are and how to get the best resolution. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. If you're unhappy with how the NHS have dealt with your complaint, contact the Health Service Ombudsman link to wesbite. If you remain dissatisfied If you are not happy with our final response to your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. If you need help making a complaint POhWER is a charity that provides independent advocacy support to people who wish to make a complaint about the service that they have received from the NHS. You can also complete the form below. Haringey Clinical Commissioning Groups CCG buy or commission hospital services for local people and this could include commissioning treatment in a private hospital. Who can complain? Helping local people live longer healthier lives.

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You can also complain on behalf of a friend or a relative, but you must have their consent. We offer a message system, so please leave a brief message outlining your concern with your name, date of birth and contact number and we will endeavour to call you return your call within 2 working days. Visiting in person : The service is open from 10am - 4pm, Monday to Friday. On Wednesdays the service is open from am to pm. If you do not want us to do this, please tell us, but please bear in mind that this may limit our ability to investigate your concerns. Working on it! If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. However, this can be extended if there is a good reason why the complaint was not made within the timescale and it is still possible to investigate the complaint effectively and fairly. The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9. Locations See on a map Whittington Hospital. Need help? If you remain dissatisfied If you are not happy with our final response to your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. This is known as a complaints advocacy service. Haringey Clinical Commissioning Groups CCG buy or commission hospital services for local people and this could include commissioning treatment in a private hospital.