Openreach los red

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor.

I was wondering whether anybody here has experienced the same thing around getting their fibre activated. I placed the order on the 1st, the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP". Phoned vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route". Ok, fine. I asked for a resolution date, and I got the 23rd.

Openreach los red

Check all cables are firmly plugged in. Make sure the power cable is connected to your hub and the power socket. If the PORT light on your Openreach modem is off or flashing and you're still having issues with your broadband service, please contact us. Check your Full Fibre wiring and set-up. Check your Smart Hub your router Check all cables are firmly plugged in. Check your Openreach modem Check the modem is connected to the power supply If the Power light is off, check that the Openreach modem is connected correctly to the Battery Back Up Unit using the white power cable. Optical cable The green optical cable should have been connected by your engineer. Do not unplug it. Contact us if you're still having issues and the green optical cable is fully inserted or the PON light is flashing and the LOS light is off. If you're connected to PORT 1 but have no internet connection, try plugging the Ethernet cable red ends into the next one along. After a few minutes a blue light will show your hub is ready. Was this article helpful? Yes No. Thank you for your feedback!

Super frustrating.

If you are fibre customer you might have an Openreach modem or ONT installed. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn about what the lights on the Openreach fibre modem mean and what to do if they show that there's a problem.

If you are fibre customer you might have an Openreach modem or ONT installed. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn about what the lights on the Openreach fibre modem mean and what to do if they show that there's a problem.

Openreach los red

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like…. Underneath the box, from left to right, are 3 connectors — power, LAN out, optical fibre in, That middle one is the one that goes to your router. Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network. Works for Automattic Inc. Tech geek, international speaker and occasional PC Pro podcaster. Lover of Lego and video games. This site uses Akismet to reduce spam. Learn how your comment data is processed.

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I tried to fix the problem but rebooting the devices, but wasn't fixed. Information is inaccurate. Reconnect the power cable again and your ONT should take around 30 seconds to come back online. The good news is you're automatically eligible for compensation for every day you're without service - this will be applied as a credit to your account. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Make sure to check that all the cables connecting your ONT to your router are secure and in place. Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. The ONT has multiple lights on it, here's what they mean; " Power " indicates the ONTs power from the mains: Green if it's powered up Flashing green if it's booting up Off if it has no power. Contact us. There may be a connection problem - check your Hub. Super frustrating. Post Reply. Their opening hours can be found here.

I have rebooted the ONT several times but to no avail.

What does that mean? Was this answer helpful? Reconnect the power cable again and your ONT should take around 30 seconds to come back online. The fibre home phone line is live on your modem. Fix problems with Smart WiFi. An N23 engineer has been called out to fix it, and there will be an update on the 14th. What do they mean by 'understand next steps'? This is typically an external fault, and so needs logging with Sky for investigation by Openreach. Thanks for your feedback. I didn't get the information I need. Green if it's connected to the supplier Flashing green if it's making a connection Off if it can't detect the optical cable. Make sure the power cable is connected to your hub and the power socket. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. Update: Phoned up Vodafone. You're dependent now on openreach pulling their finger out and sorting it, but experience tells us they're hardly open and definitely not reachable.