Ontrac scam

They are a legit company, but not a legit shipping company as they can't deliver at all.

OnTrac has a rating of 1. Reviewers complaining about OnTrac most frequently mention customer service, front door, and next day problems. OnTrac ranks rd among Shipping sites. This company does not typically respond to reviews. After reading so many negative reviews.

Ontrac scam

Pat and Chris recently reported the following problem: they received an email informing them their delivery package had been delayed. It included a request to log on and confirm receipt of the notice. But neither could remember what they had ordered so they deleted the email. Their computer and emails could have been jeopardized by logging on to this notice. They contacted our office for advice on how to handle such notices. Here is what we advise should a similar occurrence happen to you. Fake shipping and package delivery notices have been going out by email to consumers for quite a while. Officials are concerned more consumers will fall for the scam as they do more and more shopping on line. Examples of these emails are fake notices, which may be shipping notices, package delivery notices or "order status" emails. Also look out for emails or texts that warn you about a problem with a delivery, that ask for account information for security purposes or ask you to open an attached "shipment label" in order to claim a package from a local office. The subject lines of the emails typically contain phrases such as "Delivery problem," "order acceptance" or "express shipment notification. Scammers often use the names, logos and color schemes of major shipping companies and retailers to add legitimacy to their messages. They may also spoof the company's web address in the sender's email address.

They may also spoof the company's web address in the sender's email address.

OnTrac, a regional shipping carrier operating primarily in the Western United States, has been the subject of much debate and dissatisfaction among its customer base. OnTrac began as a regional carrier, offering an alternative to the national giants in the shipping industry. Promising competitive rates and speedy delivery within its service areas, OnTrac grew to become a significant player in the regional market. However, despite its growth, the company has encountered numerous hurdles that have impacted its performance and customer satisfaction. The internet is rife with accounts of late deliveries, package mishandling , and poor customer service interactions. This consistent echo of dissatisfaction paints a picture of a company struggling to meet the basic expectations of its clientele.

OnTrac has a rating of 1. Reviewers complaining about OnTrac most frequently mention customer service, front door, and next day problems. OnTrac ranks rd among Shipping sites. This company does not typically respond to reviews. After reading so many negative reviews. I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. All of my fears were wrong, the package was delivered.

Ontrac scam

Some delays may be blamed on supply chain issues. But some are blaming their deliverer, OnTrac shipping. Jacob says he tracked the package from California to Phoenix until the tracking stopped in October. He says the entire time, OnTrac was not helpful. We've had similar complaints about the business saying that packages are weeks late or didn't arrive at all. Jamie says she was later told the "package was deemed lost and to request a refund" from the store. Dana says she also had to ask for a refund saying, "I never received my packages and never resolved. Samantha says when she complained about her missing delivery, OnTrac said its "driver never responded It's bad news for Jacob who missed out on giving the PS5 as a Christmas gift. He did, however, get a refund from Walmart but says to buy the system again, maybe for his son's birthday, he'd likely have to spend more money.

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They likely never went to your home. Sometimes I get notified they need more information, which I provide, and other times it is returned to seller with no notification. Follow Jennifer K. If the message is sloppy, it's probably not from a legitimate business. Do they regularly mark our package as delivered but still not delivered? I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. Share your stories in the comments below and join the conversation. Why aren't they being investigated? Typical questions asked: How long does shipping take? Get notified about new answers to your questions. Seems to be a scam who either steal or damage your items and get away with it. Shopping online is proving to be convenient, economical and quick, assuring you are getting the exact item you need and in your size. William H.

In the Business Services category. Visit this website. Most recent.

Box was not even laid down. Call 1— —, or visit our website at www. This company is a joke. Follow Karyn K. Background of OnTrac OnTrac began as a regional carrier, offering an alternative to the national giants in the shipping industry. Ontrac shipping reviews regularly mention damaged goods upon delivery, suggesting a need for improvement in their handling procedures. Their employees are stealing packages. I had to make a positive post and hopefully they will continue getting it right! Share your stories in the comments below and join the conversation. William H. By Bart M. This problem is compounded by tracking issues. The emails ask you to provide personal or banking information or to complete a form to a linked page in order to fix the supposed problem. Jennifer K.