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Home Home. Most popular. Xbox subscription cancellations msbill refunds. Request a refund for digital games.

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. Use our troubleshooter to help you understand why you have been charged. Change the payment method or credit card linked to your Microsoft account.

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Get help with a digital code or gift card.

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Turn on recurring billing. Cancel a subscription. Change payment method. Pay a past-due subscription. Third-party subscriptions. Tip: If you're looking for info about managing Microsoft business subscriptions, see Business subscriptions and billing documentation. If you still need help, select Contact Support to be routed to the best support option. Explore subscription benefits, browse training courses, learn how to secure your device, and more.

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Select the correct link for help with canceling a Microsoft , Microsoft Copilot Pro or an Xbox subscription. For all other subscriptions, follow the steps in the Cancel other Microsoft subscriptions section below. Cancel Microsoft Cancel Microsoft Copilot Pro. Cancel Xbox. To cancel other Microsoft subscriptions, such as ClipChamp, or for additional OneDrive storage, please follow the instructions below. It's important to use that account. Note: If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.

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Windows Insiders. Update an Xbox subscription for you or your child. Request a refund for digital games. Not enough information. All about Xbox Game Pass Ultimate. How to redeem gift cards and codes. Refunds and exchanges. Settings, apps, and games in Microsoft Store. Too technical. Get help with purchase errors. Gift cards and Microsoft account balances. Can you help us improve? When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

If you have a Microsoft subscription with recurring billing, you can change how you pay at any time. You can also cancel or turn off recurring billing for a Microsoft subscription.

Microsoft account Microsoft Store Microsoft account dashboard More No jargon. Microsoft training. Not enough information. Need more help? Microsoft Insiders. Help with giving digital games as gifts. Most popular. Xbox games leaving Games with Gold. Easy to follow. When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Shipping, orders, and history. How to redeem gift cards and codes. Did this resolve the issue?