Monzo live chat

Our award-winning team is here to help whenever you monzo live chat. We know that your work doesn't always end at 5pm, so we don't either. Our team of specialists are here to help you get back to business.

Spent time searching the help file on how to do it and still saw no option. Search for Contact Us? Used to be at the bottom of my screen too and I was just a bog standard user too. I managed to avoid all the other controversial changes too adverts in the carousel, etc. I must be lucky yet I never win the lottery. Instead you need to know to type contact support. I now know Monzo give different experiences to different people and some people get different options to others which is what caused the confusion.

Monzo live chat

That is quite a bad design as we generally have better answers than by email. What issue are you having that you need help with? Perhaps we can help on here. There are links dotted about. Yep, this was the only way I got in. Yes, and considering this is the ONLY way to get in touch with someone from customer service, it needs to be better located. If you call them, they basically state that calls are only for people in dire need of help! Chat should just and always be a simple to access button. This happened last time. I used help and it was fixed. How can I get this fixed? I need help but you have removed my only contact with you. The image is me scrolling to the very bottom of the help tab.

Get back to what matters most - running her business. Monzo Chat fits what we and customers need better than monzo live chat off-the-shelf could for a few reasons.

Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons. Firstly, managing in-app chat internally, rather than with a partner, is always going to be the safest and most convenient option. Secondly, our customer service team are constantly coming up with ideas to help customers better and faster. Like letting you update your personal details, or query and even cancel transactions without leaving the chat window. The plan is to have everyone moved over by the end of the year at the latest.

Our award-winning team is here to help whenever you need. We know that your work doesn't always end at 5pm, so we don't either. Our team of specialists are here to help you get back to business. Chat to us in-app any time, or call or email us help monzo. No need to make an appointment or wonder when you'll hear back. We'll answer your questions and help solve any problems you have. Over , business owners have already changed the way they bank.

Monzo live chat

Urgent: 24 hours a day — 7 days a week General queries: am — pm — 7 days a week. The Live chat service has an award-winning team of friendly and experienced advisors. The team helps the customers with their inquiries and also provides them with the required information they need. The Live Chat option is available on the mobile Application. Once you are logged in to your account on the app, you can find the option of Monzo Chat, where you can communicate with an advisor of the support team.

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Look at the threads started on here, someone will join and post a thread about the country they are visiting, rather than just searching. This happened last time. If you call them, they basically state that calls are only for people in dire need of help! That is quite a bad design as we generally have better answers than by email. Have they just clocked that I was vocal about the removal of the option? We'll answer your questions and help solve any problems you have. You can do all the same fundamental things you could before, like have text chats, upload files and tag your messages as urgent. Reck 22 January So I found I was logged out of the Monzo app for some reason and when I logged in I had a red notification dot next to my profile picture - pretty strange I thought especially since there were no notifications. But this is a problem for all companies and people expect, with a bank especially, to be able to talk to someone. No, not entirely. Solve problems on the go, right from her phone. Thanks for that link to vote to make chat easier to find.

Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom.

Get back to what matters most - running her business. This is simply about customers knowing how to contact the bank when they need to discuss something. Reck 22 January 9. Our Financial Services Register number is It's amazing. Get started with Monzo Business today Over , business owners have already changed the way they bank. But this is a problem for all companies and people expect, with a bank especially, to be able to talk to someone. Like letting you update your personal details, or query and even cancel transactions without leaving the chat window. Agreed, and much better put than my ramblings. Reck 22 January