Metrocard customer claims

To file a claim, visit the MetroCard eFix website at efixmetrocard. Now you can file a claim whenever it is convenient for you.

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card.

Metrocard customer claims

Don't like driving in New York? No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license. If you are not familiarized with tricks to dispute NYC parking tickets , parking can be hell as well. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Can you get your money back? The Metropolitan Transportation Authority MTA offers some protection and options for a refund on your MetroCard, but only for certain types of cards and under certain circumstances. You can apply for the protection system for your stolen metro card by calling as well. Once you dial the number, follow the instructions to get a refund. For your card to be eligible for the protection program, it has to be purchased with a credit card, debit card, or an ATM card from a MetroCard vending machine. Your MetroCard would not be eligible for a refund if you paid for it in cash. The lost metro card also falls under the Balance Protection Program, as long as you used the methods listed above to pay for it. If your refund gets approved, it will be issued on the same payment method you used. Your best option to request a refund is to do it through the online form:. Once it expires, you have two years to transfer any remaining money to a new card.

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For those who buy fare cards with a credit or debit card and find that card lost or stolen, a quick call to can result in an eventual refund. Now that process is available online. The method of refund is that they credit the card you used to buy the Metrocard. They could issue refunds by other methods, but then that would start to become more labor intensive and expensive. I just pay for my Metrocards at the Metrocard booth, with cash. If I lose a card I just buy a new one.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You should call immediately after reporting your card as lost or stolen.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope.

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Knowledge Article. How to Easily Claim a Morrisons Refund. Send a refund request with our app within minutes. Ileana Diaz says:. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. Thanks for riding with us. Your replacement card will not have any money on it. In many stations its one of the few duties they still have. Refunds are not available for the following lost or stolen Fair Fares NYC MetroCards: day unlimited passes that were paid for with cash 7-day unlimited passes that were paid for with a credit, debit, or EBT card or with cash Any value added dollar amount for Pay-Per-Ride fares that was paid for with a credit, debit, or EBT card or with cash After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You must call before the end of the day unlimited ride period to qualify for a refund review. Refunds will not be processed until your card is received by the Fair Fares Program. I have filled out online balance protection claim 9 days ago, and I just checked my case status with reference number.

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From January through November of this year, the MTA has received 9, claims related to malfunctioning MetroCards or machines via the eFix website, which works out to claims per month. Sundays and Federal holidays are not counted. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. NYC transport is not your only problem? Your MetroCard would not be eligible for a refund if you paid for it in cash. And, of course, green also means go. What to do with an expired MetroCard Pay-Per-Ride MetroCards You have two years from the expiration date to transfer any remaining money to a new card. You can apply for the protection system for your stolen metro card by calling as well. A brief update on the recent lack of There is no replacement limit per calendar year for a card that is damaged or not working as long as you return the card. Replacements for Cards Not Received. No Was this information helpful?