Lowes craftsman warranty policy

We can pretty much thank Sears for setting the Gold Standard in hand tool return warranty with lowes craftsman warranty policy Craftsman tool brand. If you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement.

Log in. Sign up. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. Sears closed everything around here so Lowe's and Ace Hardware becomes dealers.

Lowes craftsman warranty policy

Many products are sold with "lifetime" warranties, but in most cases that means the store's lifetime, not yours. But in the case of Craftsman tools sold by Sears, a "lifetime" warranty may be the real thing, if you know what to do. Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty. If one broke, you could just return it and get a new one free. Gary Galloway loves working on old cars, like the Plymouth with a V8 under the hood he was tinkering with this sunny afternoon. His tool of choice: Craftsman, because of its lifetime replacement warranty if they ever fail. So when his socket wrench recently broke, he didn't worry about his local sears in Florence, Kentucky, having recently closed. Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowe's are different and have different part numbers. As of Fall , Craftsman's warranty page still lists a full lifetime warranty, even though almost all Sears stores are long gone. However it says you must return it to a "stocking retail partner," which is confusing since Lowe's' does not stock identical Sears tools. So we called the Lowe's store manager, who told us if they don't have the same model, they are telling people to call Craftsman customer service. Galloway's going to try that that now, because the other option is not something he has time to do, even in a fast old Plymouth GTX. A Lowe's Corporate Communications spokeswoman, Maureen Wallace, told us Lowe's stores should honor the Craftsman Lifetime warranty "if we have the product. But due to differences between Sears and Lowe's tools that may not always be possible. See full statement below.

The local guy Lowes craftsman warranty policy found once said he "rents" the truck from the owner every tuesday and does my area in the morning. The vast majority of my hand tool collection is USA made Craftsman.

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No proof of purchase required. Return damaged product to a stocking Retail Partner or contact Customer Care at or using the form here for details. This warranty gives you specific legal rights and you may also have other rights which vary from State to State. This warranty is extended only to the original end-user purchaser of the product. Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from us or one of our authorized sellers, unless otherwise prohibited by law. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites.

Lowes craftsman warranty policy

Many products are sold with "lifetime" warranties, but in most cases that means the store's lifetime, not yours. But in the case of Craftsman tools sold by Sears, a "lifetime" warranty may be the real thing, if you know what to do. Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty. If one broke, you could just return it and get a new one free. Gary Galloway loves working on old cars, like the Plymouth with a V8 under the hood he was tinkering with this sunny afternoon. His tool of choice: Craftsman, because of its lifetime replacement warranty if they ever fail. So when his socket wrench recently broke, he didn't worry about his local sears in Florence, Kentucky, having recently closed. Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowe's are different and have different part numbers.

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Oh, boy- what service When I did that, it seemed to get me to the right place according to the recorded message , but after 35 minutes on hold I elected to use the call-back feature that saves your place in line. Joined Feb 5, Messages 3, Location Tucson. Nothing like directing her from ground level to the correct item no more to left, no back to right. I had a legit broken allen socket that broke on the very first use without even tightening to full torque. Lowes wonders why they will lose to Amazon. She gives me the Craftsman warranty info line number and sends me away. Currently going through an exchange saga of my own. She prefers the newest ones, I guess. I understand there is a learning curve at the get go of anything new, but at this point, Lowes lack of understanding and implementation of the Craftsman lifetime replacement warranty is inexcusable. The replacement didn't last a year, either. I was told that Lowe's was honoring the lifetime Craftsman warranty. My nearest Lowes is stocked to the rafters with product right now and there's probably twice as much Kobalt stuff as Craftsman.

Say you bought your Craftsman product at Sears. The parts need to be available, however. Related Content: Craftsman

The What: You are right about the management not providing the best training for the new Craftsman Reset. Really its the knowledge of the person in charge. It reflects how incompetent management is and the staff that they hire and how serious they take their jobs. Your email address will not be published. But with Sears long gone, can you still get that warranty honored? On Android phones you can create a home screen shortcut allowing you to scan your receipt with a single tap. Sign up. They tell me to go pull the closest match. But at most retail stores, doing things your own way is a sure way to get written up or fired. Still working fine. I used to like Craftsman tools, I had some I bought in '69, when I got home from the Army, I inherited some when my Grandfather and father died. My friend keeps buying more tools. I think I have warranted 1 or 2 craftsman in last 30 years from actually failure wrenches , I have broken TONS more screwdrivers using them wrong and admitted so and tossed in trash.