Logmein technician console

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the logmein technician console set of features as the browser-based version.

Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site. Go to Solution. View solution in original post. I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks. We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks.

Logmein technician console

With the new update to version 7. We have several staff members using the program to remotely connect to client computers and what's happening is the following:. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect. I too have been seeing this issue occur within my organization. I have yet to find any solutions and haven't found any other posts with this exact problem. I have tried uninstalling and reinstalling as well, have tried both the 7. It happens with users both in-office and at home on and off VPN. I decided to revert to an earlier version. Easy to do. I uninstalled the current version just to be safe. Then went into downloads and re-installed the previous version.

Technician Console as a desktop application is available for technicians both on Windows and Mac computers. I too have been seeing this issue occur within my organization.

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.

Request a quote. A new version of the Technician Console version 7. A new version of the applet for Windows and Mac will also be released customers do not need to do anything — these are automatically downloaded as part of session initiation. Once users update to the latest Technician Console, they will have a vastly improved agent experience when next gen media is enabled, including:. This is an optional update. If there are customers interested or experiencing latency and lag, they can move over to Rescue 7. Use of this new TC is optional during the initial release. Once Rescue 7. Use of this new Technician Console is an option available to Windows users only.

Logmein technician console

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method.

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Hello, I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks. Turn on suggestions. New Contributor. Community Legal Info. I suspect whatever was broken by version 7. Go to Solution. I have yet to find any solutions and haven't found any other posts with this exact problem. GoTo Connect. That was 1 week ago, no response yet. GoTo Connect. My organization is also experiencing the same issues with version 7. Search instead for.

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue.

It happens with users both in-office and at home on and off VPN. Rescue 7. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. Community Help. GoTo Resolve. GoToAssist Service Desk. GoToAssist Service Desk. Note: Check out the Rescue Downloads hub for other options. This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. I reached out to Rescue and the rep said downgrading will not help because they have a new API that's not compatible with old version.