Ikea returns policy uk

Please note:. We have several different ways you can return products to us.

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep. If it was coming to collect it all, could not it just collect one item? Can it explain this nonsensical policy? This did seem a bit odd, but Ikea insists there was method behind its apparent madness. If a customer is not totally satisfied, they can return items to any store or collection point within days.

Ikea returns policy uk

This page helps you with how to make a return at IKEA. Because our day return policy is simple, the process is usually smooth — especially if you bring your receipt and arrange an Express return online beforehand if this is available in your nearest store. If you have your till receipt or order number handy, follow the link below and enter your details to receive your Express return barcode. This will make your journey at the Returns counter much quicker. If the article s you are returning were purchased online and have a total weight of less than 10kg and can fit in a parcel of 60x50x50cm or less, it should be returned for free using Yodel. You can return at your convenience to over 7, locations. Please be advised that your refund will be processed once the article s have been received by IKEA. The Yodel service is only available for purchases made online. For the return of articles purchased in-store, please visit your local store along with your receipt and the article s you wish to return. We are unable to offer exchanges under the Yodel service. Should you require an exchange, please visit your local store along with your order number and the article s you wish to exchange.

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Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy. If you return plants, custom-made worktops, 'Re-shop and Re-use' products, food or if you bought the product abroad, we will refund you with a refund card. Besides these product types, we will refund you back to your original payment method, or onto a refund card if you prefer. Sometimes it's hard to keep track of your receipts. If you were registered as a IKEA Family member during your purchase, you will find your complete purchase history when you log in on our website.

You can return your unopened IKEA products within days for a full refund. We can also help with collection from your home. Need help with getting your product back to IKEA? You can contact us for a collection of the product. If you choose home collection, you will have to disassemble and package the product, however it doesn't need to be in the original packaging. A collection fee will be deducted from your refund. You find our return policy here with more information. If you want to book a home collection please contact us. You can return small items ordered online, free of charge using our Parcel Returns Service. Parcels must conform with the maximum weight and size restrictions, and the items be in their original packaging.

Ikea returns policy uk

Please note:. We have several different ways you can return products to us. For full details please view our Return policy. You can return your product in the IKEA store of your choice, even if you bought it abroad. We will offer you a refund onto a refund card. To make it easier for us to process your request, please have your proof of purchase ready. At IKEA, you can take the design of your dream kitchen into your own hands by visiting our kitchen planner. You can check out our opening times and store directions on the store locator page. You can manage, track and cancel the order you have placed online using your order number and email address. Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy.

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You may exchange your mattress once within 90 days if you don't love it, provided that it is not dirty, marked or damaged. Please have your order number available. Most viewed. Sometimes it's hard to keep track of your receipts. After my refund I will then re-order all the items I wanted to keep. For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you. We're sorry to hear that your IKEA appliance has stopped working. Just click here to order spare parts. Alternatively, you can return the entire item for an exchange or a refund. My assembly instructions are missing.

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep.

For information about product recalls and safety alerts please visit our Product recalls page. We have several contact methods for you to contact us through if you need to make a complaint. Explore more on these topics Money Consumer champions Consumer rights Consumer affairs features. Enter postcode. You can exchange once within 90 days under our Love it or Exchange it policy, or you can return it within days under our returns policy if the mattress has been unused and unopened. Please include proof of the original purchase from IKEA. Can I return some small items? Can you help me with assembling my item? However, if only part of the order is cancelled or a refund is requested after 14 days, the customer is responsible for the cost of returning the product s unless faulty or not as described. Try one of the related articles below. Assembly and at-home services. We have made it easy to check the balance of your refund card online yourself - you just need your refund card. How do I make a complaint? Track and Manage order.