How to register your otterbox case for warranty

Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you have questions regarding these dates, please contact that company directly. Our cases are precision-fit to the device.

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee.

How to register your otterbox case for warranty

Otterbox truly stands behind its products. The first time was way back in The next time was in And most recently I submitted a warranty claim for a broken screen protector. This page may contain affiliate links, which means I may be compensated if you click a link. However, there is no cost to you. Also, as an Amazon Associate, I earn from qualifying purchases. For more info, please see my Privacy and Disclosure page. Keep in mind that when it comes to the Otterbox warranty, it is for the phone case , not the phone itself. Sure, Otterbox does a great job of protecting your phone. In order to take advantage of the Otterbox warranty and file a claim, the first time I had to document the damage with photos. A dozen or so years ago, you had to use Post-It notes to document the date and whatnot.

Will I be required to provide proof of my purchase? I am purchasing a gift for the holidays, will my package arrive on time?

Affiliate links on Android Authority may earn us a commission. Learn more. OtterBox of course is a well-known case brand, often one of the first to pump out accessories for a new device. Stick with us to find out if OtterBox has a lifetime warranty and how to ensure your device continues to be protected. Put simply, OtterBox provides a warranty for its products against manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. The warranty does not cover any smartphones or devices not made by OtterBox.

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee. Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase. Any warranty claims must be made by customer no later than sixty 60 calendar days after the expiration of the applicable Warranty Period. We may ask you to send us a photograph of your Product to validate the claim and, in some cases, we may ask that you return the product to Otter for inspection.

How to register your otterbox case for warranty

Please visit our self-service warranty portal. If you have already tried to submit a warranty and need additional help, please complete the form below. Please use our order look up tool to find your order. Visit our returns page to start a return. We will do our best to get you taken care of. If an order has already processed and shipped, we will be unable to cancel the order.

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Learn more. Next step? No, warranty terms can vary depending on the product type. Other plans. OtterBox offers several shipping methods for your convenience including affordable standard shipping via UPS Mail Innovations. Turn on suggestions. Top Accessory Brands. Any other products that change the dimensions of the device are not compatible with our cases. Home Knowledge Base Accessories. Its loses its ability to stay on phone. Otterbox truly stands behind its products. Once the order has been shipped, you will receive an email with your tracking information. For faster processing times, please include your current shipping address in the message field along with details regarding your product and the warranty issue you're experiencing. Do OtterBox MagSafe compatible cases and accessories interfere with magnet-sensitive medical devices? The rubber piece is also failing and keeps coming off on its own.

Otterbox truly stands behind its products.

Normal wear and tear, accidental damage, misuse, abuse, disassembly, modification, commercial use. Finally, the one difference with the Otterbox case with my new iPhone 13 vs my old iPhone 6s is that there is no plastic front screen protector. Any other products that change the dimensions of the device are not compatible with our cases. There are different warranty periods depending on the type of product you purchased. Shop earlier than ever before to ensure your gifts arrive on time. Skip to main content. Next Continue. Good luck. Off-Topic Lounge. What does the warranty policy cover? There is no requirement to register your OtterBox case for warranty. Email Address Phone Number.