How long is warranty on fitbit

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I have used it since December last year with no problems- been tracking bike rides, runs, spin, swimming, all with no issue. I went for a swim last week wet mode on and the device was dead after around 10 minutes. I put it in rice and let it completely dry. It now charges, but won't boot past the logo. I contacted support around 7 days ago and am currently "having my account reviewed for warranty claim". Go to the Best Answer.

How long is warranty on fitbit

How to claim Nothing Warranty? In order to receive warranty service, a return authorization must be obtained. To be eligible for a refund, the following conditions must be met: the return authorization must be requested within 45 days of the date of shipment subject to November and December purchases, for which the deadline is set at the 31st of the year following the date of shipment or 45 days after the date of shipment, whichever is longer. The device or accessory must be returned in good physical condition, including all parts contained in the original packaging; and the return authorization number must be included with the return. Instead of having your original device repaired, you may receive a replacement or refurbished unit. This is for the case when you submit your product for service. Without providing your name, contact information, and the registered email address of your product, you are not able to receive support from Fitbit. You should have proof of purchase details and provide answers to the questions crafted to address potential issues before commencing the warranty service. In addition to this, the listed procedure has to be followed. File a claim for the original accessory band that was included in your device's in-box. This claim is limited to one per device per 4 months. Before filing a claim, ensure that your device is set up properly and paired, to get further support with the application. If you experience a problem with an accessory band that was purchased separately, a band that has been replaced, or with your Tracker or Smartwatch, please contact Customer Support with the given address below.

Post Reply. Without providing your name, contact information, and the registered email address of your product, you are not able to receive support from Fitbit.

I was told by the first representative through an email that it was "not in the scope of warranty". I contacted fitbit to ask what in the heck that even meant. I still have quite a few months left on my warranty. The next representative acknowledged my warranty and said I would receive an email with what to do next. I paid.

For most customers, Fitbit provides a standard one-year limited warranty from the date of your purchase, safeguarding you against potential defects in materials and workmanship. Each Fitbit warranty comes with its own conditions, and being aware of them can help you avoid invalidating your warranty by mistake. Your Fitbit comes with a limited warranty that gets you through unexpected hiccups. Lost it? Straight out of the box, your Fitbit has a 1-year warranty that starts ticking from the purchase date. Want more peace of mind? You can opt-in for an extended warranty service known as Fitbit Protection Plan FPP , which doubles your warranty up to two years and sometimes covers accidental damage. Quick tip: Keep your receipt or proof of purchase safe.

How long is warranty on fitbit

Does anybody please know how long the warranty is on fitbits or what proof of purchase you need to send it and get a new Versa. Which is obvs annoying but there we go. Go to the Best Answer. Hi there daveyd , thanks for getting back. Note that we don't have repair centers in any country where Fitbit trackers are sold. Would you mind giving me a brief summary of the issue you may be experiencing with your Versa so I can help you? Also, note that if your Fitbit devices suffers damage while under warranty , you may contact Customer Support. Discounts and replacements depend on tracker model and other factors.

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The warranty is 1 year in most jurisdictions, but it is 2 years in EEA countries Europe and I think also in Australia due to local legislation. I hope this link works. How to claim Soundcore Headphones Warranty? Did you mean:. How to claim Grado Labs Warranty? Replies are disabled for this topic. You might want to check out Display and Battery Issues with Charge 5 on this community board. All forum topics Previous Topic Next Topic. I think your best bet would be to get in touch with customer support anyway. Without providing your name, contact information, and the registered email address of your product, you are not able to receive support from Fitbit.

Regardless if your device is covered under Fitbit or Google, they include a standard one-year limited warranty for the US and two years for the European Economic Area EEA, covering both the device and the wristband s that came packaged with the device. If you purchased or receive a refurbished unit, the device, and its packaged accessories are warranted for 90 days from the date of purchase or the date you receive it.

Ultramarathon Racer. Notice there are three options and prices. In addition to this, the listed procedure has to be followed. The much shorter usually 90 days warranty on a replaced product is a very common policy definitely not just Fitbit that I learned myself the hard way. New Fitbit-branded devices and accessories must be free from any material or craft defects in normal use for 1 year from the date of purchase. Community Moderators ensure that conversations are friendly, factual, and on-topic. I'm having issues with CS as well. Replies are disabled for this topic. The warranty period is extended to two years if the original purchaser is a resident of the European Economic Area and the Fitbit product was purchased in the EEA. I hope this information helps! Fitbit guarantees that its Fitbit-branded devices and accessories, referred to as the "New Product", will be free from material and workmanship defects in normal use for one year from the original purchaser's date of purchase. Showing results for. So how positively Fitbit responds will depend partly on how long you have owned your Charge 5. Report this post.