Glpi tickets

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Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Already on GitHub? Sign in to your account. It is not possible to search "inside" a ticket with global search enabled?

Glpi tickets

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Hi, Global search act just like default search in mot cases "items seen" "contains" "your search". Problem with ticket locking

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I'm currently evaluating GLPI for my organization and finding it really powerful and intuitive. I have created a test template but I can't see how you actually use it. When I create a ticket it always uses the default template and I can't see anyway to select or change to the template I have created. I've looked over the help documents but I doesn't elaborate, it just shows you how to create them. Ticket templates are a way to customize the ticket form based on the entity, the selected category, or a user's current profile. The applicable template is then evaluated based on the category, profile and finally the entity in that order. So, if the selected ticket category has Template A set as the default and the user's profile has Template B, Template A will be used. If you are looking to have more advanced ticket forms with the ability for user's to pick the correct form, the official created by Teclib' Form Creator plugin would cover that need. Additionally, this feature is planned to be added into GLPI directly at some point.

Glpi tickets

When a ticket category is selected in GLPI, it can automatically add tasks to the ticket. Below is an example for illustrative purposes. Name and number them in such a way that they are easy to identify in subsequent steps.

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It is not possible to search "inside" a ticket with global search enabled? Notifications Fork 1. Maybe in next release? I created two tickets with simple content and different values inside them : Ticket 1 :. I try it but it returns all my tickets and not tickets with criterions in global search field. Already on GitHub? Sign in to your account. Ok thanks for your reply. Add a mecanism to prevent several people to work on the same ticket. So it's a little like CSRF in GLPI, if etag in ticket form different from etag in DB when want to update ticket, glpi must refure update because somebody else has modified between time you get the etag and time you clik on update button All reactions. Is it normal or not? No problem David : But could you give me your ideas about my proposals?

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Is it normal or not? I try it but it returns all my tickets and not tickets with criterions in global search field. Note that I'm ready to publish this plugin: I just need the special hooks I've spoken about :. Notifications Fork 1. Thank you All reactions. Add a mecanism to prevent several people to work on the same ticket. Is it a normal behaviour? Reload to refresh your session. Just tested with branch 9. Already on GitHub?