Figs apparel

FIGS is a founder-led, figs apparel healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We branded a previously unbranded industry and de-commoditized a previously commoditized product—elevating scrubs and creating premium products for healthcare professionals at an affordable price, figs apparel.

Initially, they sold their product out of the parking lots of hospitals, getting feedback from staff. The company headquarters are in Santa Monica , California. In November , a California jury rejected all claims made by a competitor as "not valid" in a lawsuit alleging FIGS had "false advertising and misleading business practices. FIGS sells scrubs, other medical clothing and associated products, including scrub tops, scrub pants, underscrubs, lab coats, activewear, and loungewear. All sales are online, via the company's website.

Figs apparel

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Toggle limited content width. Initially, they sold their product out of the parking lots of hospitals, getting feedback from staff.

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Skip to content Your browser is out-of-date. Chrome Firefox Opera Safari. Exclusive Sample Sale. Shop All. Scrub Tops. Scrub Pants. All Scrubs. Layering Essentials.

Figs apparel

One awesome week. Forever-awesome FIGS. Our scrubs combine function, comfort, durability and style in a variety of colors and fits. Skip to content Your browser is out-of-date. Chrome Firefox Opera Safari. Exclusive Sample Sale. Shop All. Scrub Tops. Scrub Pants. All Scrubs.

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Delighted really helps you focus on NPS and make using and acting on the score, a breeze. We believe both of those are crucial to us continuing to have an extremely high retention of customers, loyalty, and passion. A lot of scrub makers sell to a set of fragmented brick and mortar retail stores, which healthcare professionals would have to physically visit sometimes in out-of-the-way locations and at inconvenient times , in order to try to find scrubs by combing through racks of typically commoditized options. ISSN We use Trends and Smart Trends to identify aspects of the products that customers love and parts of the product that need improving. Hidden categories: Articles with short description Short description is different from Wikidata. Good Morning America. Many of our customers form a deep emotional connection with us because we are the first brand in the industry to seek to understand their unique needs. Delighted is a key part of our Voice of the Customer program. Trina personally answered customer emails for the first couple of years of the business and still, both she and Heather, talk to customers almost every single day. This combination of form and function results in a range of products that deliver maximum comfort, function, and style. The program includes giving trips and results in the donations of scrubs around the world. FIGS also operates the Threads for Threads program, which donates sets of scrubs to countries with limited access to medical apparel.

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Delighted makes NPS so easy to set up, so easy to understand, and most importantly, so easy to act on. Delighted is a key part of our Voice of the Customer program. Delighted helps you tell those stories. Trina personally answered customer emails for the first couple of years of the business and still, both she and Heather, talk to customers almost every single day. Can you share some examples of how feedback has helped you better serve your customers? I view my role as being the voice of the customer throughout the organization. Retrieved Santa Monica, California , U. By going direct-to-consumer, we are able to have a direct relationship with our customers and then use their feedback to improve every aspect of our business — from our products to the way we market them and so much more. We believe both of those are crucial to us continuing to have an extremely high retention of customers, loyalty, and passion. There are also just so many integrations that make it really easy to share customer feedback and integrate with existing CX platforms. How do you measure the success of your CX program?