Email virgin media complaints

Hi, can someone please let me know the best way to make an official complaint please? I've tried going through the phone countless times and I'm always either lied to or hung up on. A brief ish summary of my situation is below I signed up to Virgin Media on July 1st, email virgin media complaints, and booked my installation for July 31st.

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible. Give our Customer Care team a ring on the numbers below.

Email virgin media complaints

Call us free on and one of our dedicated complaints team will be happy to help. We have a dedicated team on hand to respond to all emails. To avoid delay, please don t send emails to individual addresses. Just complete the form below and it will be dealt within 48 hours. The purpose of the Essential Cookies is to help you move around the secure areas of the website, letting you do things like submitting a form. Our website won't work properly without essential cookies. The purpose of Performance and Analytics Cookies cookies give us an overall picture of how visitors use our website. They let us understand how many visitors we get on each page and what they choose to do on it, like clicking on links, for example. We use this information to help improve our website and your browsing experience. These cookies never identify individual users. The purpose of our functional cookies help us to test new versions of our website. They also help us to personalise things so that we can show offers and upgrades to our customers. We can use them to deliver tools to help improve your browsing experience, too. And again, these cookies never identify individual users.

This will make it easy for you in the future to put forward a case to arbitration for the correct compensation, should that be necessary.

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this. Learn more. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible. Give our Customer Care team a ring on the numbers below. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on Or you can get in touch through a sign language interpreter for Video Relay Service, 7 days a week from 8am until midnight. Call costs from other networks and mobiles may vary.

Email virgin media complaints

Are you looking for a way to contact Virgin Media? How to Contact Virgin Media. Virgin Media Contact Number. Virgin Media Email. Virgin Media Live Chat.

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Stay safe online. A manager may be available to talk to you immediately or they may call you back at a time that suits you. Please read the FAQ's. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible. Back Button Cookie List. Unfortunately, a formal complaint to VM first of all is a required first step before escalating to the communications ombudsman although a VM complaint is unlikely to produce any useful outcome for the customer. Please can someone provide me with an email address to log my complaint? Chatter and natter. Virgin TV Our agents will work through it with you and determine, based on the circumstances of the case, whether a refund is appropriate.

How to make a complaint. Is something about our services making you unhappy?

Please provide your account number, address and phone number and email address so that we can contact you as soon as possible. Community Natter. Our customer care agents can be reached on the phone or by Email. VM has failed in past adjudication cases where the customer presented a clear and easy-to-understand timeline of VM's failures and VM's evidence to the adjudicator was an incoherent mess of information cobbled together from different sources. Showing results for. Each time i am simply told "it is a delay with the external works" - and unsurprisingly, no one is able to give me a date when these external works will be completed, and no one is able to give me any contact information for the team responsible for this. The purpose of the Essential Cookies is to help you move around the secure areas of the website, letting you do things like submitting a form. The only way I could complain was via a help desk guy on WhatsApp. Where possible, we will try to resolve your complaint during our initial phone call. The quickest way to resolve a complaint is over the phone, but if you prefer a response in writing, just let us know.