Ebay item not arrived

I purchased several fragrance samples in the past on ebay from this specific seller probably mode than

I don't use ebay that much but i never had any problem, not even with Chinese vendors that are further away and can have a language barrier to talk to. So i bought this item, i don't remenber what the delivery time was, and i can't seem to be able to see it now. I didn't paid much attention to it as i never had any problem before. I paid a lot of money for the shipping considering the distance between our 2 countries. It's been now over a week and he still hasn't shipped the item, all he did was print a label, get a tracking number, market it as shipped and never actually shipped the item. I sent him a message but got no reply.

Ebay item not arrived

Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. So keep an eye out for messages from your buyers and respond promptly. Once a request is opened, you have 3 business days to resolve the issue. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. When a buyer opens a request, the funds related to the sale may be put on hold. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If eBay steps in to help, you will no longer be able to issue a refund. See the instructions below to find out how. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Once the buyer has let you know that they have an issue, you have 3 business days to make things right. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. You don't have to ask eBay to step in immediately after the 3 business days though — if you're still working things through with the buyer, you generally have up to 21 business days after the request was opened to ask us for help.

Its a seller with good rep, and its not really a high value item that will make ebay item not arrived seller go broke if he issues a replacement or refund. If the wait is "really killing" you, it would have been best to not order the item from another country. Check out these international shipping tips.

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I purchased an item on ebay on April 10th. It is July 22nd, and the item has not arrived. It has been over 90days and I cannot contact the seller or get any help from ebay. What do I do? What was the estimated delivery date? You can file an Item Not Described one day past that Any luck it might still be traveling? Where was it coming from?

Ebay item not arrived

Buyer claim package was not delivered to them. Tracking says it is. I know it can and does happen. My question is: How do I not reimburse buyer for post office mistakes without my reputation suffering? Go to Best Answer. If the buyer has opened an Item not Received case, upload the tracking into the case and then call ebay to have them close it in your favor.

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If USPS failed to deliver it to the address they agreed to in the contract, that would qualify as lost article and should be paid via the insurance claim. I paid a lot of money for the shipping considering the distance between our 2 countries. Not if a seller has to refund every buyer who claims the DC is faulty. Why not sit back and wait for its arrival, knowing that you're protected by the MBG if you've not received it within a few days past that date. Nope, speaking from experience here. He paid good money for tracking to avoid "I didn't get it" scenarios. Ship the item within the estimated handling time in your listing. Post Reply. But the buyer is this case does have some responsibility to help himself in this matter. More shipping tips from your fellow sellers! Stock up now on essential shipping supplies for the holiday season and beyond. Due to the age of this thread, it has been closed to further replies. It's been now over a week and he still hasn't shipped the item, all he did was print a label, get a tracking number, market it as shipped and never actually shipped the item. Your seller does not need to replace or refund you since they did their part.

I bought an item and was given a tracking number with zip code but no address. Post office said item was send to different address but will not tell me in writing.

Stock up now on essential shipping supplies for the holiday season and beyond. Yet until I got the package back I as the seller had only the delivery comp to say they got it and buy such was covered. Message 15 of He paid good money for tracking to avoid. Welcome to the Buying board! It's not on him. Did you mean:. My post responding to rca-auctions was regarding when the seller purchased shipping insurance AND it is known that the item was mis-delivered by USPS. Welcome to the Shipping board! Respond to any buyer messages in a timely manner. Porch pirate? But the buyer is this case does have some responsibility to help himself in this matter.