Does jb hi-fi repair laptops

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Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 When one of your products suffers an unexpected fault, trying to arrange a replacement unit or have your existing product repaired can be frustrating.

Does jb hi-fi repair laptops

A friend bought a laptop with extended warranty from JB. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? She is based in Perth. This does not sound right to me. I have a feeling JB is just shamelessly trying to fob her off, without fulfilling their obligation to look after her post-sales. JB HI-FI or the manufacturer will determine, at no cost to the customer , whether the product is faulty and the cause of the fault within a reasonable time frame. Thanks for this. She should not have to pay to send the laptop over to another state, when I am sure she paid JB a fair bit of money for the extended warranty. No it doesn't, you haven't said how old the laptop is also.. Get your friend to take it to JB if it's in the first year if it's after 1 year he needs to call the warranty number then he drops it off at JB and it's sent away. Can't remember how many times this short video from the ABC show The Checkout has helped others, you can return anything that in your opinion you would not have bought the item in the first place because it didn't meet your expectations and is not of a reasonable quality or durable. How does it work? Can I please get your opinions on this matter? Computing Computer Laptop. JB Hi-Fi.

We called salespeople at 80 stores — belonging to Harvey Norman, JB Hi-Fi or The Good Guys — asking what would happen if there was an issue with our TV after the manufacturer's warranty had expired as with most TVs, the ones we mystery-shopped come with a one-year manufacturer's warranty.

Discussion in ' Newbie Lounge ' started by thedunnyman , Mar 5, Log in or Sign up. OCAU Forums. OCAU Merchandise is available! Discussion in this thread. Joined: Jul 16, Messages: Hey guys, Sorry if this is the wrong place - wasn't too sure where to put this.

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 JB is the home of big brands. Big laptop brands mean the latest technology, a heap of features, reliability, big warranties, and the durability you need to make the most of your device. All the big laptop brands in Australia call JB home, including:.

Does jb hi-fi repair laptops

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 JB Hi-Fi Mobile Extras provides you with a range of benefits, services and support which are aimed at helping you get more out of your new device. Swap your phone anytime. Fixed price screen replacement.

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Anyway, If you do proceed further, remember that you get a lot more if you are reasonable and courteous with people than you do being a raging ass The problem at the moment is that all these "merchantable quality" and "statutory warranties" are completely up for individual interpretation in Australia. Headless Turkey , Mar 5, Headless Turkey , Mar 6, So if it broke, us or Samsung would have to help you". Under the ACL: If a product has two or more minor failures, and you would not have bought the product if you knew the nature and extent of these failures, it is considered a major failure, giving you the right to ask for your choice of repair, refund or replacement. Technical Product Support. Also why blame jb for it? Last updated: 14 December Fact-checked. Under the ACL: Most consumer guarantees don't apply to one-off sales between two people, where the seller isn't running a business. Seen it cheaper? According to the ACL, a retailer must offer to replace, repair or refund your money in the case of a major fault with a product. You must log in or sign up to reply here. If your product requires more than two separate and distinct repairs, you can request us to replace it with an equivalent product. Evidently, the information that shoppers receive depends very much on how they phrase their questions — and how hard they push for clarification.

What follows is a primer on some of the things I learnt as both an employee and a customer while shopping at JB Hi-Fi.

Some retailers offer two years' voluntary warranty on products in this price range including the manufacturer's warranty , so if this was mentioned, our callers also asked what would happen if the TV broke down shortly after this warranty ended. She says she was told to sell customers extended warranties, but was given no information on their consumer rights. When pushed to explain what this "system" was based on, salespeople were unsure. OCAU Forums. And, "Consumer guarantees will cover you for longer than a year. In fact, 73 of the 80 salespeople we spoke to offered to sell us one. No Lemon Guarantee. The policy can be transferred if you sell your product or give it as a gift. We wouldn't be able to give you a replacement or a refund. Some retailers either imply or explicitly say that you have no right to a remedy if your product becomes faulty outside the manufacturer's warranty unless you buy one of the retailer's extended plans.