Cisco finesse device not accessible

There may be other reasons or solutions but these steps helped in these particular cases:. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Search for:. You may see the following error message if the thing you are trying to delete is locked down: Error occured, cisco finesse device not accessible.

We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator". Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:. Learn more.

Cisco finesse device not accessible

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared default configuration. If your network is live, ensure that you understand the potential impact of any command. If you have more than one devices associated to the RMCM user, you can experience login problems, and you must do this procedure to eliminate this issue. The IPCC extension must not be a part of line group or shared. Click Add New. For example, if you have line 1 and line 2 configured and the IPCC extension exists on line 6, the login would work since JTAPI monitors the first four configured lines and in this example lines are not configured. This step is only to ensure that these roles are present on the user. Note : Only registered Cisco users have access to internal Cisco tools and information. Skip to content Skip to search Skip to footer. Log in to Save Content.

The pkid column in the device table in the database is being referenced from another table. New here? Go to Solution.

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical. I have replaced the phone and have the same issue.

Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into jabber and make calls on there, but when trying to log into Finesse I get a device not accessible error. I should be able to create a user and have them be able to make calls on Jabber as well as receive calls in Finesse without an issue. When I worked help desk we were able to do this, but I am unsure how this was set up. If anyone has any ideas please let me know.

Cisco finesse device not accessible

Have u tried with any other working extn and if that also fails we can eliminate the Phone part and we if possible pls try to collect Finesse desktop logs using the below CLI command, but shld have enabled log capture in the agent login to capture these. Is this a single agent affected due to this or does it affect multiple logins? For example:. Then I was able to login ,after that I preformed full sync to ldap and then the user was able. Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:.

Valorant new act

Thank you for this! Subscribe to Blog via Email Enter your email address to subscribe to this blog and receive notifications of new posts by email. However, despite all this, the installer still runs in Arabic in the odd case Message waiting light remains on The red LED remains turned on on the receiver. It's been painful but i am getting. Check out this post Bias-Free Language. Any suggestions? While in production. Smooth is Fast. Learn more. Search for:. Finesse login bug CSCvf Posted on January 7, by Andrew or Andy but not Drew. Log in now. Accepted Solutions.

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product.

The documentation set for this product strives to use bias-free language. However, do you know the root cause of this?? You may see the following error message if the thing you are trying to delete is locked down: Error occured. Quick Links. Showing results for. On UCCX, you would check the following; 1. The pkid column in the device table in the database is being referenced from another table. Updated: June 29, Share this: Twitter Facebook. I replaced the Ethernet cables and made sure the device had proper connectivity. Is there a way to bypass this bug and continue my testing? Note : This message applies to Finesse version