At&t problems

Thursday was caused by a software update gone wrong, according to preliminary information from at&t problems sources familiar with the situation. Sources have told ABC News that there was nothing nefarious or malicious about the incident.

It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. I want to make sure I get the credit,'" he added. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said. Of course, phone and internet companies apply such credits voluntarily, Breyault said. By contrast, federal law that governs the airline industry entitles consumers to a refund in cases of flight cancellations, for example.

At&t problems

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The Federal Communications Commission in January proposed a rule that would require rebates for consumers who face programming blackouts on cable or satellite television subscriptions, at&t problems.

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At the disruption's peak, between 8 and 9 a. The company did not share information on why the outage may have started, or how many customers were affected. The outage figures reported by Downdetector, largely based on submissions from users , may not be accurate. ABC News reported that federal officials found "no indications of malicious activity," quoting from a confidential memo the network had obtained. The memo reportedly reflected an assessment by the U.

At&t problems

The number dipped before spiking again to more than 50, outages around 7 a. In the next hour, the number again climbed to 71, Customers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier. Brian Cheung. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a statement.

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Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. It wasn't my fault, you owe me money. Get the ultimate Oscars selfie at this free fan photo-op installation. VIDEO Verizon and T-Mobile both told ABC News that their respective networks are not experiencing outages but customers may experience difficulty when contacting individuals affected by outages at other providers. Several police departments and municipalities warned local residents of what they described as a nationwide outage. A cellular tower is seen on Feb. Local News. We sincerely apologize to them. Shooting on Bay Bridge leaves 1 woman hurt: police. Follow Us:.

Based on an initial review, the company thinks the outage "was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," it said Thursday evening.

Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a message on its website. ET, the U. Local News. A similar consumer protection doesn't seem to exist in the wireless arena, Breyault said. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks. Bay Area man's year-old email account gone during password reset. Of course, phone and internet companies apply such credits voluntarily, Breyault said. It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. Manage MyDisney Account. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. This afternoon, Kirby told reporters that DHS and the FBI are looking into the outages as well, and are working with the tech industry and network providers to see what can be done "from a federal perspective to enhance their investigative efforts to figure out what happened here. We are working urgently to restore service to them.