Apple tv app not working on xfinity

Internet connection is strong. Have restarted Xfinity X1 box multiple times and have emptied locally stored app data from Xfinity X1 box.

This section lays out easy steps to get your app up and running again. Start by ensuring your Apple TV and streaming device are connected to the internet. Wireless issues can often be fixed by moving the router closer to your Apple TV or by using a wired connection. Check the network status on your device and run a speed test. If the connection is weak, reset your router or contact your internet service provider.

Apple tv app not working on xfinity

Since at least January, and probably longer, the Xfinity Stream app for Apple TV has been unable to remember your login. You have to login fresh every single time you launch the app. Do you have a pi-hole, ad blocker, or other such network wide filter in action on your network? Might be something to double-check. NoPicklez 6 months ago parent next [—]. Looking at their post history they might do. Posted about a Smart TV blocklist. I know that when I've noticed anything strange with accessing anything or authenticating I temporarily switch off Pi-Hole to test. Antagonism is WAI. I was getting weird errors on Hulu from certain shows and figured out it was pi-hole. I have to disable it for 30 seconds, press play and hope it works, then it gets enabled again. Have to do it for the next episode. Not all shows require that though. DoesntMatter22 6 months ago prev next [—]. I've worked on the backend systems at Comcast that control this.

She set me up for an appointment by an Xfinity tech at no cost. A whole team of people dedicated to managing a single subcontractor working on the iOS and tvOS apps.

To start the conversation again, simply ask a new question. Any ideas on how to fix? I have tried messing with resolution and I have reset the cable box. Any other suggestions? Posted on Feb 3, AM. So after like 4 calls into Xfinity I was able to figure out a way to get it to work again. Hope this helps for you….

Tuesday, March 29th, PM. I have tried times to sign into appletv thru the xfinity app platform. Frustrated is an understatement to describe my experience. Please assist. Official Solution. Here is an interim solution provided by Apple that should help to resolve the issue. Please follow the directions below:. Please let us know if you continue to experience issues. I can understand your frustration and I would love to help resolve the trouble with accessing appleTV. If you could please send me a direct message with your name, service address and apple TV ID.

Apple tv app not working on xfinity

My Apple TV 4K has been the center of my entertainment setup for a while because of the number of streaming services that are available. So, I was stuck using the app on my phone or laptop. Open the app, follow the on-screen instructions and login with your Xfinity credentials to start using it. Any network issues should also be brought to Xfinity support since you need the internet to access the app. As it turns out, you can save live TV recordings to it from anywhere as long as you have the app.

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And truly, if this was just an issue that needs to be patched but it takes time then that is okay, but. After installing and setting up the new box, I reinstalled all the apps. To find a specific movie or TV show, one can use the search function or browse through the curated lists and genres. Talk to you there! DoesntMatter22 6 months ago root parent next [—]. Our awesome team can help. I cleared all data as stated in above comments. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Columbia Tower is 76 stories and m. User profile for user: Rab Rab

Saturday, April 16th, AM. I'm really sorry to hear this and I'd like to help!

Are you receiving an error message or code on the screen when attempting to launch Apple TV on your X1 cable box? Once I did this, I closed out relaunched the app and it started working again. Skip to content. Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. To start a direct message, you must be signed in. Apple TV link required login. Clearing locally stored data or cache on your Apple TV or streaming device might fix the problem. Accepted Solution. Alright, that did the trick. Sunday, April 16th, AM. Show more Less. Looking at their post history they might do. Select "Xfinity Support" from that list. Been trying to get a fix for a month. Thank you for the extra insight.