American airlines the worst airline ever

Airline passenger satisfaction has waned over the past year as higher fares, crowded planes and limited flight availability have made the flying experience less than enjoyable, american airlines the worst airline ever, a new study by data analytics firm J. Power shows. While high demand for air travel, coupled with limited supply, is driving carriers' revenue up, customer satisfaction is down and could mar some major airlines' reputations, the report suggests. Power, said in a statement.

But even in a generally despised industry, any frequent flier will tell you that some airlines are better than others. Flying Alaska this year? It came in with a score of 81, significantly higher than the average rating of Southwest ties with American Airlines for second place. Where it probably loses points is the fact that Southwest operates a system that relies on way more connecting flights. Third place is a significant improvement for United. After a flight had already boarded, United demanded a year-old doctor named David Dao get off the plane so an employee could take his seat instead.

American airlines the worst airline ever

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Best - Alaska Airlines.

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The Wall Street Journal published its annual list of the best and worst carriers in the US for , and Delta Air Lines once again took the crown for the top airline. Delta ranked first in three of the seven evaluated metrics — on-time performance, complaints, and involuntary bumping the latter tied with Allegiant Air. In the WSJ ranking, Delta did not place lower than fifth in any of the other four categories, including flight cancellations, extreme delays greater than 45 minutes, baggage handling, and tarmac delays of at least two hours. Meanwhile, the airline's low involuntary bump rate comes as no surprise, given its reputation for offering passengers thousands to give up their seats on an oversold flight. And it beat out Delta for cancelations and extreme delays. However, the Seattle-based airline faltered in baggage handling, ranking seventh out of nine carriers — United Airlines being eighth, and American Airlines coming in dead last. An Alaska spokesperson told the Journal that the carrier is implementing new tools and technology to improve this metric: "We are committed to improving our baggage performance and raising it to the level of reliability we offer in every other category of our operation," he said. The Journal noted that the rankings do not include any impact from the aftermath of the Alaska Max 9 door plug blowout that occurred in early January. Gaining ground in was ultra-low-cost carrier Allegiant, which jumped from fifth to third last year. The airline won points for its low rate of flight cancellations, tarmac delays, mishandled baggage, and involuntarily bumping zero people.

American airlines the worst airline ever

What I like about the Wall Street Journal report is that subjectivity, beyond choosing which parameters to include, is removed. There is no commentary on service, comfort, loyalty programs, or other metrics that ultimately are in the eyes of the beholder. Interestingly, even with its labor issues, American still managed to finish ahead of United, JetBlue, and Frontier in terms of on-time arrivals. And yet even so we are left with a very negative picture of American.

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Southwest Airlines. Today JetBlue gets a decidedly mediocre score of 76, the industry average. American Airlines fared poorly, as it was among the lowest-rated airlines across every fare class. While high demand for air travel, coupled with limited supply, is driving carriers' revenue up, customer satisfaction is down and could mar some major airlines' reputations, the report suggests. It came in with a score of 81, significantly higher than the average rating of Up next is another tie. Overall passenger satisfaction dropped seven points from one year ago, to out of 1,, according to J. Be the first to know. Folks in the front of planes, in first and business class sections, however, reported higher satisfaction than economy travelers, with first-class passenger satisfaction rising nine points to compared to last year. Frontier Airlines. List slides.

The woes of American Airlines are no secret to the frequent flier.

Power, said in a statement. Previous Slide. In some cases, travelers missed their own weddings, were separated from essential medications and were unable to retrieve their belongings, like car seats and winter coats. Show all 45 comments. Allegiant Air. Be the first to know. Updated December 21, Start over. Tech News. Also in fourth place, Delta scores 76 on the satisfaction scale after creeping up from an abysmal worst-in-class rating back in Best - Alaska Airlines. Megan Cerullo. More from CBS News.